At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies. We are seeking a Financial Operations & Customer Service Analyst to manage the recurring processes behind a federal shared services billing program: information requests, interagency agreements, customer communications, and fiscal-year-end activities. The right candidate brings strong SOP and process documentation skills, sharp tracking discipline, and polished federal customer communication.
Position Summary
Coordinate recurring customer service and financial operations processes, including information requests, customer communications, agreement tracking, and fiscal-year-end activities.
PWS criteria coverage: Primary: SOPs, technical writing, and process documentation. Supporting: FASS data analysis, SharePoint administration. The resume must state this role and the PWS criteria the candidate covers.
Key Responsibilities
- Coordinate monthly collection of financial and workload inputs from relevant business owners; maintain trackers, status logs, response due dates, and follow-ups.
- Support customer billing communications, issue triage, SLA review and adjudication workflows, and responses to customer inquiries.
- Track annual interagency reimbursable work agreements and interagency agreement documentation, including FS-7600A/FS-7600B coordination and routing.
- Assist with Customer Price Volume Index (CPVI) cycles, beginning-of-year Financial and Accounting Shared Services (FASS) reassessments, and fiscal-year-end action queues, status updates, and stakeholder communications.
- Prepare meeting agendas, notes, action-item logs, process documentation, draft correspondence, and operational status reports.
- Maintain controlled documentation and collaborate with financial analysts and the CSP Team Lead to address missing or inconsistent submissions.
Required Qualifications
- Bachelor''s degree in accounting, finance, business administration, information management, IT, computer science, data analytics, or related field.
- Three to six years of relevant experience supporting financial operations, federal customer service, contract administration, or reimbursable agreement coordination.
- Strong Excel, Word, Outlook, PowerPoint, and SharePoint skills; ability to track high volumes of time-sensitive requests accurately.
- Ability to communicate professionally with federal customers and coordinate inputs among multiple stakeholders.
- Writing/technical writing experience crafting user guides and technical requirement materials, writing Standard Operating Procedures (SOPs), and documenting business processes and workflows.
Preferred Qualifications
- Knowledge of federal reimbursable agreements, FS-7600A/B, SLAs, or shared services operations.
- Master''s in accounting, finance, data science, or a related field.
- Demonstrated experience in performing data analyses of Financial and Accounting Shared Services (FASS) costs, including data extraction, transformation, and reporting using advanced Excel functions, data visualization tools, and other relevant data analysis platforms.
- Technical proficiency in SharePoint (sites, lists, libraries, permissions, document repositories)
Security & Eligibility Requirements
- Must be able to pass a federal background investigation and maintain a federal Public Trust (suitability) clearance
- U.S. Citizenship required (no visa sponsorship available)
Benefits
- Referral Bonus
- (401k) Matching
- Holidays - Eleven
- Technology Reimbursement
- Short-Term & Long-Term Disability
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)
- 80% Employer Paid Health Care Plan (Medical, Dental & Vision)
Equal Opportunity Employer Minority/Female/Veteran/Disability
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.
Only direct applicants will be considered. Submissions from recruiting or staffing firms will not be accepted.