Financial Systems Analyst (Senior)

The Senior Financial Systems Analyst serves as a member of team that:

• Supports Financial System Operations & Maintenance Support for the Financial Management Directorate (FM) and FM Business Solutions Office (FMZ).

• Supports the Financial System Help Desk Tier 1/2 for NGA financial systems including GEO-F, GEAR, ORBIT, CRS, and IPP, addressing service requests routed by the NGA Enterprise Service Center (ESC).

• Performs administrative and support functions such as user account actions, batch job support, and system security administrator activities.

• Supports financial system enhancements, master schedules, post-patch/build testing, and end-user training.

• Provides audit and configuration support, including application access reviews, system security documentation, and tracking release baselines.

Tasks: Support internal NGA financial management and financial system operations, maintenance, enhancements, and audit activities as designated by government leads. This includes, but is not limited to:

• Operating and supporting the Financial System Help Desk Tier 1/2 for NGA financial systems (GEO-F, GEAR, ORBIT, CRS, and IPP) by processing and resolving service requests routed via the NGA Enterprise Service Center (ESC).

• Performing user account actions, assigning and tracking user permissions, managing licenses and approvers lists, and executing batch job support as required.

• Maintaining Help Desk SOPs and generating/reporting daily Help Desk statistics and metrics.

• Supporting financial system enhancements by participating in governance, maintaining technology roadmaps/master schedules, and updating end-user training plans and materials.

• Executing post-patch and post-build testing, including User Acceptance Testing (UAT) and maintaining/updating test scripts.

• Supporting internal and external financial application access audits, including Provided By Client (PBC) responses, system walkthroughs, and SSAE 18 reviews.

• Maintaining system security documentation, policies, and configuration management for released APIs, tracking incidents and discrepancies against tested baselines.

• Utilizing Service+, Jira, Confluence, and enterprise ticketing platforms to manage user action items and resolve access/system trouble tickets.