Location: Englewood, Colorado

Position Summary

Key Responsibilities

Team Leadership & Supervision

• Direct, schedule, and support fire alarm service technicians in the field.
• Provide technical guidance and assist with troubleshooting complex service issues.
• Conduct ride-alongs, jobsite visits, and performance evaluations to ensure quality standards are met.
• Mentor and develop technicians to improve technical skills and efficiency.

Service Operations Oversight

• Assign service work orders, monitor job progress, and ensure deadlines are met. ● Review completed service reports for accuracy, completeness, and compliance.
• Coordinate emergency service response and ensure proper coverage for on-call schedules.
• Manage workloads to maintain efficiency and customer satisfaction.

Quality Assurance & Compliance

• Verify that all service work is performed in accordance with NFPA 72 and applicable codes.
• Ensure accurate documentation of system conditions, deficiencies, and repairs.
• Maintain compliance with OSHA safety standards and company safety policies.

Customer Relations

• Act as the primary point of escalation for customer concerns or service-related issues.
• Work closely with clients to schedule service visits, explain inspection results, and provide repair recommendations.
• Support sales and estimating teams by providing technical insight for repair proposals.

Administrative & Reporting

• Maintain accurate technician schedules, time records, and job documentation.
• Track and manage service KPIs including completion rates, call-backs, and customer satisfaction.
• Coordinate equipment, tools, and material needs for field service work.

Qualifications

Education & Experience

• High school diploma or equivalent; Associate’s or Bachelor’s degree in Fire Protection Technology, Electrical Systems, or related field preferred.
• Minimum 5 years of fire alarm service experience, with at least 2 years in a supervisory or lead technician role.

Certifications

• NICET Level II or higher in Fire Alarm Systems preferred.
• OSHA 30 or equivalent safety certification desirable.
• Manufacturer certifications for major fire alarm brands (Notifier, Simplex, EST, Siemens, etc.) highly valued.

Skills & Competencies

• Strong working knowledge of NFPA 72 and applicable building/fire codes.
• Excellent leadership, coaching, and organizational abilities.
• Ability to read and interpret blueprints, wiring diagrams, and technical documents. ● Strong troubleshooting and problem-solving skills.
• Proficient in Microsoft Office and service reporting software.

Physical & Work Environment Requirements

• Ability to lift 50 lbs, climb ladders, and work at heights or in confined spaces.
• Work in a variety of settings including commercial, industrial, and institutional facilities.
• Willingness to travel to job sites and participate in on-call rotations as needed.

Compensation & Benefits

• Competitive salary based on experience and certifications.
• Health, dental, and vision insurance.
• Retirement plan with employer match.
• Paid time off, holidays, and continuing education/certification support.

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