Fire Sprinkler Service Manager

Fire Sprinkler Service Manager

About Us

Mongiovi & Son is a family-owned and operated company that has been a trusted leader in Plumbing, Fire Protection, and Excavating services for over 40 years. With more than 150 skilled tradesmen serving Western Pennsylvania, Eastern Ohio, and Northern West Virginia, we have the expertise to successfully deliver projects of any size across a wide range of industries.

Position Overview

Mongiovi & Son is seeking a highly motivated and experienced Fire Sprinkler Service Manager to lead our Fire Protection Service Division. This role is responsible for the overall financial and operational performance of the department, with a strong focus on leadership, growth, efficiency, and customer satisfaction.

Key Responsibilities

• Lead, manage, and supervise fire sprinkler service technicians, inspectors, and dispatch staff
• Oversee scheduling and coordination of inspections, maintenance, and repair work
• Ensure all service jobs are properly quoted, scheduled, completed, and invoiced
• Maintain compliance with NFPA codes, local regulations, and company standards
• Review inspection reports and ensure timely resolution of deficiencies
• Provide technical guidance and troubleshooting support to field personnel
• Order materials and ensure proper inventory control for all service jobs
• Visit job sites to support operations, quality control, and customer relationships
• Manage payroll submission and oversee daily service operations
• Conduct regular team meetings to promote communication, accountability, and performance
• Train, mentor, and develop field technicians and administrative staff
• Ensure proper use of company software systems and service platforms
• Monitor department performance, productivity, and profitability
• Resolve customer and employee concerns in a timely and professional manner
• Collaborate with sales and project teams to support business growth
• Perform other duties as assigned by management

Qualifications

• Minimum of 5 years of experience in the fire protection industry
• Prior supervisory or management experience required
• NICET Certification preferred (or ability to obtain)
• Strong knowledge of NFPA 25 required; familiarity with NFPA 13, 14, and 20 a plus
• Proven leadership skills, including team building, training, and conflict resolution
• Strong understanding of job costing, billing, and financial performance
• Excellent communication, organizational, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in service management software and reporting tools
• Valid driver's license

Compensation & Benefits

• Competitive salary based on experience
• Bonus opportunity based on service division net profits
• Company-provided vehicle
• Company-provided phone, iPad, and laptop
• Health benefits and retirement options 
• Paid time off and holidays