Benefits:- Paid time off
- Vision insurance
- Wellness resources
- 401(k)
- Dental insurance
- Employee discounts
Job Summary
The Floor Supervisor is responsible for overseeing daily housekeeping operations, inspecting guest rooms, corridors, and public areas to ensure cleanliness and compliance with hotel standards. This position assists the Executive Housekeeper with supervising housekeeping associates, maintaining quality standards, and ensuring guest rooms are cleaned, inspected, and ready for occupancy in a timely manner.
The Floor Supervisor is expected to lead by example, provide guidance and support to housekeeping associates, and deliver exceptional guest service to ensure a comfortable and enjoyable experience for all guests.
Responsibilities
- Adhere to all ZMC Hotels policies, procedures, and established housekeeping standards.
- Assist the Executive Housekeeper with overseeing daily housekeeping operations and coordinating departmental activities.
- Inspect guest rooms, corridors, public areas, and other assigned spaces to ensure cleanliness, proper presentation, and compliance with hotel standards.
- Conduct thorough inspections of cleaned guest rooms and ensure any deficiencies are promptly corrected by the responsible housekeeping associate.
- Provide coaching, guidance, and training to housekeeping associates to promote consistency, efficiency, and quality performance.
- Assist with assigning daily housekeeping responsibilities and monitoring the timely completion of assigned tasks.
- Inspect bed linens, towels, and bathroom supplies for cleanliness, condition, and proper presentation. Remove and replace items that do not meet hotel standards.
- Report maintenance concerns, damaged equipment, and room deficiencies to the Executive Housekeeper or appropriate department.
- Monitor checkout rooms and verify room status to support timely preparation for arriving guests.
- Update room statuses in the property management system once rooms have been properly cleaned and inspected.
- Assist housekeeping associates with cleaning guest rooms, public areas, and other assigned duties when necessary to support departmental operations.
- Inspect housekeeping closets, storage areas, and supply stations to ensure cleanliness, organization, and proper inventory levels.
- Assist with monitoring housekeeping supplies, inventory, and departmental needs.
- Promote teamwork, professionalism, accountability, and effective communication among housekeeping associates.
- Ensure associates follow established safety procedures, including proper chemical handling, fire safety, and emergency evacuation protocols.
- Address guest requests and concerns promptly, courteously, and professionally.
- Communicate staffing, attendance, productivity, and performance concerns to the Executive Housekeeper.
- Assist with maintaining housekeeping productivity standards while ensuring guest room cleanliness and quality are not compromised.
- Maintain confidentiality regarding company operations, financial information, guest information, and employee-related matters.
- Perform additional duties as assigned by the Executive Housekeeper or General Manager to support efficient hotel operations and exceptional guest service.
Qualifications
- Previous hotel housekeeping experience required; prior housekeeping supervisory or room inspection experience preferred.
- Strong organizational skills and attention to detail.
- Ability to lead, motivate, coach, and support housekeeping associates.
- Strong communication, interpersonal, and guest service skills.
- Ability to work independently, prioritize responsibilities, and manage multiple tasks in a fast-paced environment.
- Knowledge of hotel housekeeping procedures, cleanliness standards, and safety practices.
- Ability to identify room deficiencies and communicate corrective actions professionally and effectively.
- Must be able to stand and walk for the majority of the shift, move throughout the property frequently, and lift up to 30 pounds.
- Ability to communicate effectively with guests, management, and coworkers.
- Flexibility to work weekends and holidays based on hotel operational needs.
Benefits & Perks
- Medical and dental insurance, paid time off, and 401(k) benefits for eligible full-time employees.
- Employee hotel discounts at participating properties.
- Opportunities for bonuses.
- DailyPay: Access to earned wages before payday.
- Opportunities for professional growth and career advancement within ZMC Hotels.