Server Assistants and Food Runners support polished, timely, and attentive dining service by preparing the dining room, maintaining service stations, running food accurately, and assisting Servers throughout each meal period. This role requires urgency, strong attention to detail, and a genuine commitment to exceptional Member and guest experiences.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Prepare dining rooms, patios, service stations, and assigned side-work areas before, during, and after service.
- Clear, clean, and reset tables promptly in accordance with River Oaks Country Club service standards, including the correct placement of linens, silverware, glassware, chargers, and table appointments.
- Polish and prepare flatware, glassware, china, and other dining room equipment to established cleanliness and presentation standards.
- Support Servers by providing bread, condiments, water, and other non-alcoholic beverages; clearing courses; and anticipating service needs.
- Deliver food from the kitchen to the correct table and seat position promptly, accurately, and professionally.
- Confirm each item meets presentation, quality, temperature, and cleanliness standards before leaving the kitchen or service area.
- Develop working knowledge of menu items, ingredients, preparation methods, daily specials, and common allergens so dishes can be presented accurately and Member questions directed appropriately.
- Communicate closely with Servers, Captains, Expeditors, Chefs, and fellow support staff to maintain proper timing and course progression.
- Stock and replenish linens, napkins, silverware, glassware, condiments, and other service supplies throughout the shift.
- Maintain clean, organized, safe, and fully stocked work areas; promptly address spills, broken items, and other hazards.
- Respond promptly and courteously to Member and guest requests, seeking assistance when needed.
- Complete opening, closing, and assigned side work accurately and within established timelines.
- Follow all Club policies, food-safety practices, sanitation procedures, and grooming and uniform standards.
- Perform other duties as assigned to support the successful operation of the Club.
QUALIFICATIONS
- Must be at least 18 years of age.
- Prior front-of-house restaurant, club, hotel, banquet, or hospitality experience is preferred. Back-of-house experience is helpful.
- Able to communicate clearly and professionally in English with Members, guests, and colleagues.
- Available to work a flexible schedule, including early mornings, evenings, weekends, holidays, and special events as business needs require.
- Able to learn table numbers, seat positions, menu details, service standards, and Club procedures.
- Food-handler certification must be obtained and maintained when required by the Club or applicable law.
PHYSICAL REQUIREMENTS
- Able to stand and walk for extended periods in a fast-paced hospitality environment.
- Able to lift, carry, push, pull, and transport trays, dishes, and service equipment weighing up to 30 pounds, with or without reasonable accommodation.
- Able to bend, reach, stoop, and move safely through kitchen, service, and dining areas.
PERSONAL CHARACTERISTICS
- Demonstrates a genuine service mindset and takes pride in creating exceptional experiences for Members and guests.
- Maintains high standards of cleanliness, table presentation, accuracy, and service execution.
- Is dependable, punctual, accountable, and prepared for every scheduled shift.
- Works collaboratively and respectfully across departments to support seamless service.
- Remains calm, professional, and efficient during high-volume service periods.
- Anticipates needs, acts with appropriate urgency, and willingly assists others.
- Accepts coaching positively and continuously seeks opportunities to learn and improve.
- Consistently follows grooming, hygiene, uniform, safety, and confidentiality expectations.
River Oaks Country Club offers excellent benefits for eligible full-time positions, including Medical, Dental, and Vision coverage; 401(k) matching and Safe Harbor contributions; Group and Voluntary Life Insurance; Paid Time Off; and Short- and Long-Term Disability. Annual Christmas Bonus, employee meals, complimentary parking, and the Employee Scholarship Program are available to current employees, subject to the terms of each program.
Founded in 1923, River Oaks Country Club is recognized among the nation’s premier private clubs. Situated on 183 acres, the Club has a long-standing reputation for providing Members, their families, and guests with an exceptional club experience and highly personalized service.
River Oaks Country Club is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.
DISCLAIMER: This job description is not intended to contain a comprehensive listing of all duties, responsibilities, or qualifications required of the position. Duties, responsibilities, and activities may change at any time, with or without notice. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.