Fraud & Data Integrity Specialist (Management Analyst 4)

Fraud & Data Integrity Specialist (Management Analyst 4)

Salary

$5,928.00 - $7,973.00 Monthly

Location

Thurston County - Tumwater, WA

Job Type

Agency Internal - Permanent

Remote Employment

Flexible/Hybrid

Job Number

2026-197

Department

Dept. of Revenue

Division

Taxpayer Services

Opening Date

11/13/2026

Closing Date

11/29/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Description

Attention Revenue! We have an opportunity for you to bring your investigative judgment, analytical expertise, and commitment to public service to a role that protects business owners and strengthens the integrity of Washington's business licensing system. As a Fraud & Data Integrity Specialist, you will examine potentially fraudulent activity, identify risks, and recommend actions that help safeguard personal information and maintain confidence in public programs.

You will join Business License Services Operations within the Taxpayer Services division. The program serves as a one-stop licensing resource for businesses and works with more than 200 cities and counties and over 30 licensing programs across nine state agencies. Your work will support a licensing process that helps new and existing businesses meet their responsibilities efficiently.

Your contributions will influence decisions across the program. By translating complex records and system data into clear findings, you will help leaders prevent fraud, improve operations, strengthen internal controls, and use available resources effectively. You will also improve the employee and customer experience by supporting training, testing system changes, and simplifying processes.

You may thrive in this role if you are naturally curious, attentive to detail, and comfortable following complex information wherever it leads. The strongest candidates will combine sound judgment with an improvement mindset and will be able to explain difficult issues clearly, collaborate across teams, and handle sensitive information with care.

This opportunity is open to current Washington State Department of Revenue employees only.

The hiring manager may start screening applicants as early as November 24, 2026, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible.

Duties

In this position, you will work across fraud prevention, data analysis, operational improvement, training, and system testing. While much of the work is performed independently, your success will depend on building strong partnerships and communicating recommendations that others can confidently act upon.

• Investigate suspected fraud involving business license applications, supporting documentation, and the unauthorized use of personal identifying information.
• Analyze digital records and confidential information to identify discrepancies, vulnerabilities, and potentially suspicious activity.
• Document findings and recommend actions that reduce risk, strengthen preventive controls, and protect program integrity.
• Create complex reports and translate system and performance data into practical recommendations for operational and strategic decisions.
• Identify process deficiencies, evaluate possible solutions, and support implementation of improvements that enhance efficiency and customer service.
• Develop and deliver advanced training, maintain procedures and learning resources, and evaluate training effectiveness.
• Research and resolve complex licensing-fee issues, including determining whether funds should be applied or refunded and communicating resolutions to customers.
• Plan and conduct system testing to verify that defects, enhancements, legislative changes, and system updates function correctly before and after release.

Who We're Looking For

We are looking for a thoughtful investigator and practical problem-solver who can move comfortably between detailed analysis and the broader purpose of the work. You notice inconsistencies, ask useful questions, and make well-supported recommendations without losing sight of the people affected by your decisions. You communicate clearly with technical and nontechnical audiences, protect sensitive information, and remain organized when priorities compete. You also enjoy helping others succeed, whether by improving a process, explaining a complex issue, delivering training, or ensuring that a system change works as intended.

You will likely succeed in this role if you:

• Communicate complex information clearly and confidently.
• Build credibility with employees, leaders, technical specialists, and business partners.
• Ask thoughtful questions and take initiative to learn unfamiliar systems or processes.
• Balance competing assignments without losing sight of deadlines or customer needs.
• Use data, feedback, and sound judgment to improve training and business practices.
• Are comfortable facilitating learning while also working behind the scenes on research, documentation, testing, and analysis.
• Approach public service with integrity, empathy, accountability, and respect for different experiences and perspectives.

This opportunity may be especially appealing if you want to broaden your influence beyond one program or work unit while continuing to develop expertise in training strategy, facilitation, systems analysis, quality assurance, and organizational change.

Qualifications

The required qualifications are key competencies that have been successfully demonstrated through experience or education. To join our team, you must possess the following knowledge, skills, abilities, and competencies:

Demonstrated progressive experience conducting in-depth investigations of suspected fraudulent activity, obtained through prior work analyzing digital records, identifying discrepancies, verifying personal identifying information, and documenting findings to support fraud prevention and program integrity.

Proven ability to research, analyze, and interpret complex licensing, system, or operational data, gained through experience evaluating data, preparing analytical reports, identifying deficiencies, and developing data-driven recommendations for management decision-making.

Demonstrated skill creating complex ad hoc reports and performance analyses, obtained through prior work using agency reporting tools to compile, evaluate, and present information that supports operational planning and strategic initiatives.

Proven experience developing, implementing, and improving procedures, guidelines, or workflow processes, gained through leading process evaluations, monitoring the effectiveness of action plans, and recommending best practices to enhance operational efficiency and customer service.

Demonstrated ability to plan, develop, and deliver advanced training, acquired through creating training materials, facilitating training sessions, conducting knowledge checks, and providing feedback to ensure staff competency and continuous improvement.

Proven ability to evaluate staff performance and training comprehension, developed through reviewing work for accuracy, providing corrective feedback, tracking training progress, and identifying ongoing learning needs.

Demonstrated experience independently resolving complex financial issues, obtained through researching collected fees, determining fund allocation or refund requirements, and communicating resolutions to customers in accordance with established guidelines.

Proven ability to conduct system testing and validate outcomes, gained through planning and executing test scenarios, analyzing system behavior, identifying defects, coordinating with testing teams, and confirming system changes or enhancements function correctly in production.

Proven ability to independently manage multiple, high-priority assignments in a fast-paced office environment, developed through balancing fraud investigations, data analysis, training responsibilities, financial queue resolution, and system testing while meeting deadlines under general direction.

Equity Competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.
• Uses an equitable and inclusive approach.

Learn about our Core Equity Competencies to understand the foundational skills, mindsets, and approaches we value and cultivate in our workforce.

Preference may be granted to candidates who possess the following:

Two years of demonstrated in-depth knowledge and understanding of the Business Licensing programs business processes within the Department of Revenue.

OR

Two years of demonstrated in-depth knowledge and understanding of the Taxpayer Services division's business processes and procedures which includes 1 year of professional experience in one (or more) of the following areas:

• Work performed supporting a large technology project similar to ATLAS in any of the functions below.
• Developing, implementing, tracking, performing, and evaluating system testing and results
• Researching, analyzing, and recommending solutions for multidimensional problems having broad scope and impact to the agency, partners, and the public
• Fulfilling a role as power user, deskside support, or trainer for any phase of project
• Leading agency process improvement teams
• Implementing long-range strategies plans.
• Work performed at the supervisor or lead level within a team or unit in Taxpayer Services
• Coordinating, developing, implementing, and presenting training to staff on a team or unit in Taxpayer Services

Experience in communicating effectively across a broad spectrum of personnel/managerial levels and maintaining relationships using excellent communication skills for meeting facilitation, networking, team building, conflict resolution, and presentations.

Experience in Microsoft Office tools such as Word, Excel, PowerPoint, PowerBI, and Project.

Ability to absorb new and complex information quickly.

The ability to break complex information, issues, or projects into simplified parts or tasks.

Experience conducting training and presentations demonstrating:

• Ability to develop training materials and course curriculum
• Utilization of verbal communication skills in presentations and trainings
• Ability to effectively provide instruction on systems, rules and laws, and processes and procedures

Knowledge of the BLS program and processes.

To be considered:

• Complete your online application in detail, as it will be used as your initial resume.
• Attach a cover letter explaining how you meet the qualifications of this position.
• Incomplete applications or applications received without these materials may be disqualified.*

To take advantage of veterans preference, please attach your DD-214, member 4 long form, or your NGB-22. Please black out social security number and date of birth before attaching.

Questions?

Hello, my name is Lance, and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have.

Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5725.

Supplemental Information

The Human Resource Division may use referrals from this recruitment to help fill future similar vacancies for up to six months.

This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

This opportunity is only open to Department of Revenue employees. Are you a current DOR employee?

• Yes
• No

Required Question

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov