Front Desk Agent

Title

Front Desk Agent

About the Organization WELCOME TO YOTEL

A hotel that moves as fast as you. YOTEL has prime locations around the world for you to get centred quickly. Staying with us means spending time in the world's smartest places, where desirable, tech and design-led environments make a real connection with modern travellers on the go.

MAKING YOUR HOTEL EXPERIENCE NON-STOP

YOTEL offers guests a hotel experience that challenges the status quo, with a promise to deliver a different kind of stay through awesome people, smart design and the creative use of technology.

Location YOTEL Boston Position Front Desk Agent (Boston) Description

Front Desk Agent Position Overview:

The Front Desk Agent is responsible for creating a welcoming first impression and second arrival experience for all guests staying at or coming to the hotel. Additionally, they will assist guests in answering questions about the hotel, local area, attractions and events and provide recommendations and directions. The Front Desk Agent reports directly to the Front Desk Managers on duty.

Front Desk Agent Major Duties & Responsibilities:

• Manage the Front Desk in all areas of responsibility while maintaining a positive attitude at all times.
• Greet and acknowledge all guests in a warm and friendly manner while remaining calm with demanding guests.
• Execute guest room moves as needed and communicate such to Cabin Crew managers.
• Post charges from retail into the OPERA system and obtain payment from the guest.
• Learn the Hotel night audit systems and perform respective duties when scheduled to work the night audit shift.
• Assist with luggage requests.
• Own customer complaints and issues and empower oneself to seek immediate resolve.
• Extend professionalism and courtesy to crew members and customers at all times.
• Perform tasks as assigned by the Director of Rooms and Front Officel Managers.
• Provide and assist guests with general services and information that enhances the YOTEL Boston guest experience.
• Maintain current listings of area attractions, activities and transportation timetables.
• Maintain absolute cleanliness and ordinance of all areas and displays at the Front Desk.
• Ensure cash transactions are in full compliance with standard operating procedures and exercise great care in each instance.

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.

Position Requirements

Front Desk Agent Skills/Qualifications:

• College degree and /or expereience in Hospitality or related field.
• Minimum 2 years of customer service experience in upscale hotel environment.
• Knowledge of and ability to operate personal computers and various property specific applications.
• Ability to read and speak English fluently. Second or multiple languages are a plus.
• Ability to perform under pressure.
• Ability to stand for a period of 8 hours.
• Ability to lift 20 lbs and to push / pull carts weighing up to 30 lbs.

What are YOTEL people like?

• Pro-active with a 'can do' positive attitude.
• Likes to be busy, always looking for the next task or goal to achieve.
• Great attention to detail in everything that they do.
• Sociable and confident with each other and our guests.
• Friendly, warm and welcoming always.
• Professional in their outlook, taking pride in their appearance, performance and reputation.
• Takes responsibility for their actions and those of the wider team.
• Likes to own problems and find solutions for the benefit of the guests and team alike.

Salary Rate Of Pay 34.01 an hour Shift Morning, Evenings, and Overnight Full-Time/Part-Time Full-Time Exempt/Non-Exempt Non-Exempt EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

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