Front Desk Agent / Guest Service Representative

Job Summary

Comfort Suites in Huntsville, Alabama, is seeking a friendly, dependable, and customer-focused Front Desk Agent to join our team. As the first point of contact for our guests, you will play an important role in creating a welcoming environment and ensuring a positive guest experience.

The ideal candidate is organized, professional, and able to manage multiple responsibilities while delivering excellent customer service.

Essential Duties and Responsibilities

• Greet and welcome guests in a friendly and professional manner.

• Process guest check-ins, check-outs, and room assignments accurately and efficiently.

• Manage reservations, cancellations, and modifications.

• Answer incoming calls and provide information about hotel services, room rates, and amenities.

• Process payments and maintain accurate guest and billing records.

• Address guest concerns and resolve issues promptly and professionally.

• Coordinate with housekeeping and maintenance to ensure guest needs are met.

• Assist with group reservations, special requests, and guest accommodations.

• Promote hotel services and amenities when appropriate.

• Follow hotel policies, security procedures, and guest service standards.

• Maintain a clean, organized, and professional front desk area.

Qualifications

• Previous hospitality, front desk, or customer service experience preferred.

• Experience with hotel property management systems, particularly ChoiceADVANTAGE, is a plus.

• Familiarity with Quore, Kipsu, or similar hotel operations platforms preferred.

• Excellent communication, organizational, and problem-solving skills.

• Strong attention to detail and ability to multitask.

• Basic computer proficiency and familiarity with online reservation systems.

• Dependable, punctual, and committed to providing excellent guest service.

• Ability to work flexible schedules, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand for extended periods.

• Ability to lift up to 20 pounds occasionally.

• Ability to perform routine computer and front desk tasks.

Compensation & Benefits

• Starting pay of $16.00 per hour.

• Supportive, team-oriented work environment.

• Employee hotel discounts and applicable hospitality perks, subject to eligibility.