Front Desk Agent

·Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.

·Anticipate guests? service needs, including asking questions of guests to better understand their needs and listening to guest preferences and acting on them whenever possible.

·Speak to guests and co-workers using clear, appropriate and professional language.

·Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the caller’s? name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

·Thank guests with genuine appreciation and provide a caring farewell.

·Process all guest check-ins by confirming reservations, assigning room, and activating room key.

·Process all payment types such as room charges, cash, checks, debit, or credit.

·Process all check-outs including resolving any late disputed charges.

·Answer, record, and process all guest calls, messages, requests, questions, or concerns.

·Follow up with guests to ensure their requests or problems have been met to their satisfaction.

·Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.

·Communicate parking procedures to guest and dispatch bell staff or valet staff as needed.

·Supply guests with directions and information regarding property and local areas of interest.

·Run daily reports, identify any special requests and check reports for accuracy.

·Assign rooms according to guest request and preferences whenever possible

·Complete designated cashier and closing reports in the computer system.

·Complete shift’s checklist.

·Balance and drop receipts according to accounting specifications.

POSITION REQUIREMENTS:

· Bi-lingual preferred

·Basic computer skills

·Highly motivated individual with strong leadership skills.

·Experience with OnQ computer systems preferred.

·Excellent time management skills

·Strong organizational skills

·Strong customer service orientation and skills

·Must be self motivated and results oriented.

·Creative problem solving skills

Hilton Garden Inn offers an engaging work environment and a total rewards program that includes:

·Opportunities for advancement and Career growth

·Warm and supportive work environment

·Earned Paid Time Off

·Jury Duty and Bereavement Pay

·Hotel Discounts

·Competitive Wage and hotel position incentives

Comprehensive benefit package including:

·Medical, Dental and Vision Insurance

·Voluntary Life Insurance and Short Term Disability Insurance

·401(k)

If you meet the qualifications above, and are ready to join a winning team with outstanding benefits and opportunities for career growth.