FRONT DESK ASSISTANT MANAGERLuxury Beachfront Hotel • Miami Beach, FL • USD $71,000 - $73,000 per year
ABOUT THE ROLEWe are looking for an Assistant Front Desk Manager for a luxury beachfront hotel in Miami Beach. This is a hands-on leadership role primarily focused on Front Desk operations, directing the daily activities of the Front Desk team and acting as Manager on Duty when senior leadership is unavailable. We are looking for a candidate with a strong Front Desk Assistant Manager background in luxury hospitality - someone who leads from the floor, resolves challenges with composure, and consistently delivers an exceptional guest experience.
WHAT YOU'LL DO
Lead and manage the Front Desk team across all shifts, ensuring smooth operations, clear communication, and consistent service standards
Act as Manager on Duty in the absence of senior management, handling escalations, guest feedback, and operational decisions
Interview, train, and schedule Front Desk staff; conduct performance evaluations and provide ongoing coaching and development
Resolve guest complaints and requests with professionalism, warmth, and a genuine commitment to exceeding expectations
Coordinate arrivals, departures, and billing requirements; review daily arrivals to ensure proper handling of VIPs, returning guests, and groups
Monitor other departments as needed to ensure standards are being met and guest needs are addressed
Respond accurately and promptly to all guest requests both in person and by phone
WHAT YOU BRING
Minimum 1 year of supervisory or assistant management experience in a luxury hotel Front Desk environment - this is the core requirement
A strong Front Desk leadership background is essential; candidates from other departments will not be the right fit for this role
Proven leadership and people management skills with the ability to develop and motivate a team
Excellent guest relations and communication skills, both verbal and written
Solid knowledge of front office operations; Opera PMS proficiency is preferred
Strong time management and multitasking abilities in a fast-paced luxury environment
Immaculate personal presentation and professional demeanour
Flexible availability including early mornings, evenings, overnight shifts, and weekends
Must have valid US work authorization - visa sponsorship is not available
WHAT'S OFFERED
USD $71,000 - $73,000 per year
Competitive and comprehensive benefits package
Numbers & Facts
Location
Miami, Florida
Salary
$71,000–$73,000 Per Year
Skills
Billingunmatched
Coachingunmatched
Communication Skillsunmatched
Customer Escalationsunmatched
Leadershipunmatched
Multitaskingunmatched
Operational Communicationsunmatched
People Managementunmatched
Performance Analysisunmatched
Performance Reviewsunmatched
Presentation/Verbal Skillsunmatched
Resolve Customer Issuesunmatched
Time Managementunmatched
Writing Skillsunmatched
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