Front Desk Assistant - Part Time

Front Desk Assistant

Job Description

Position: Part-Time Front Desk Assistant

FLSA Status: Non-Exempt - hourly rate of $15$17, based on experience. 12-15 hours/week

Reports to: Chief of staff

Purpose: Provide administrative and clerical support to the school''s front office. This position serves as a primary point of contact for parents, students, staff, and visitors, helping maintain a welcoming, organized, and professional school environment.

Major Duties and Responsibilities:

• Greets and assists visitors, parents, students, and staff in a professional/courteous manner.
• Answers, screens, and directs incoming telephone calls.
• Responds to general inquiries and directs questions to the appropriate staff members.
• Assists with visitor sign-in procedures and maintains accurate visitor records.
• Assists with student check-in and check-out procedures.
• Monitors the front office and helps ensure visitors follow school safety procedures.
• Receives and distributes incoming mail, packages, and deliveries.
• Assists with filing, copying, scanning, and other general clerical duties.
• Enters and maintains information in computer systems and office records.
• Receives messages and ensures they are communicated to the appropriate individuals.
• Assists with distributing materials, forms, and other documents to students and staff.
• Provides administrative support to school administrators and office personnel as needed.
• Maintains an organized and professional front office and reception area.
• Follows school policies and procedures regarding student safety, confidentiality, and visitor management.
• Establishes and maintains cooperative working relationships with students, parents, staff, and visitors.
• Demonstrates professionalism, sound judgment, and a positive attitude when handling questions and concerns.
• Performs such other tasks and assumes responsibilities as may be assigned by the school administrator or supervisor.

Additional Expectations:

• Ability to communicate effectively both orally and in writing.
• Ability to establish and maintain effective working relationships with students, parents, staff, and visitors.
• Ability to utilize positive human relations and customer service skills.
• Skills in keyboarding with accuracy and at the speed necessary for the position.
• Skills in operating a computer and using word processing, spreadsheet, email, and other office applications.
• Knowledge of general office practices and procedures.
• Ability to compile, organize, and maintain accurate information and records.
• Ability to resolve routine problems using sound judgment.
• Ability to maintain confidentiality in matters relating to students, staff, and school operations.
• Ability to exercise initiative and work independently when appropriate.
• Ability to organize and prioritize tasks while managing interruptions.
• Ability to follow written and oral instructions.
• Ability to remain calm, courteous, and professional in a busy school environment.
• Ability to work cooperatively with others and demonstrate flexibility as needed.

Minimum Qualifications or Standards Required to Perform Essential Job Functions:

Physical Requirements: Position requires the ability to sit and stand for extended periods, move throughout the office and school as needed, and occasionally lift or move office supplies and materials.

Interpersonal Communication: Requires the ability to speak and/or signal people to convey or exchange information. This includes providing information and directions to parents, students, staff, and visitors.

Intelligence: Requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form and to handle routine office situations appropriately.

Verbal Aptitude: Requires the ability to record and deliver information, explain procedures, and follow written and oral instructions. Must be able to communicate effectively and efficiently in Standard English.

Numerical Aptitude: Requires the ability to perform basic mathematical calculations and accurately handle numerical information as needed.

Motor Coordination: Requires the ability to coordinate eyes and hands to operate a computer, keyboard, telephone, and other standard office equipment.

Interpersonal Temperament: Requires the ability to interact professionally and courteously with a variety of individuals, including students, parents, staff, and visitors. Must be adaptable and able to perform effectively under routine and moderately stressful conditions.

Physical Communication: Requires the ability to talk, write, and hear to communicate effectively with others and perform essential job functions.

Assessment: Performance of this job will be assessed in accordance with Union Academy''s applicable employee evaluation procedures.