Front Desk Associate – All Shifts

Fairfield Inn Lincoln Airport
1000 W. Bond St. | Lincoln, NE
Hiring for Morning, Evening, and Overnight Shifts

Fairfield Inn Lincoln Airport is seeking friendly, dependable Front Desk Associates to welcome guests and deliver excellent service. We are looking for team members who communicate clearly, take pride in their work, and help make every guest’s stay a positive experience.

Key Responsibilities

• Welcome guests and complete check-ins and check-outs accurately and efficiently.

• Manage reservations, answer phone calls, and respond to guest questions and requests.

• Process payments, maintain accurate guest accounts, and follow cash-handling procedures.

• Recognize Marriott Bonvoy members, explain member benefits, and enroll new members.

• Support hotel guest satisfaction scores and applicable Marriott service standards and performance goals.

• Address guest concerns professionally and promptly notify management when additional assistance is needed.

• Coordinate with housekeeping and maintenance regarding room readiness and guest needs.

• Maintain a clean, organized, and welcoming front desk and lobby.

• Communicate important information clearly during shift changes.

• Follow hotel safety, security, and emergency procedures.

• Complete required Marriott training and follow company policies.

• For overnight shifts, complete night audit procedures, reconcile daily transactions, and prepare required reports.

Qualifications

• Previous hotel front desk or customer service experience preferred.

• Marriott or hotel property management system experience is a plus.

• Strong communication skills and a friendly, professional attitude.

• Dependable attendance, punctuality, and attention to detail.

• Comfortable using computers, handling payments, and managing multiple tasks.

• Ability to remain calm and resolve concerns in a busy environment.

• Willingness to work weekends and holidays as scheduled.

Available Shifts

• Morning

• Evening

• Overnight / Night Audit

To Apply

Submit your resume or work history for consideration. Please include your preferred shift and availability, including weekends and holidays.

Equal Opportunity Employer.