Front Desk Associate (Optometry)

Front Desk Associate

Location: Panama City, FL | Status: Full-time| Pay: $17/hour| Schedule: Hours vary based on if it is Clinic or Mobile day, occasional Saturday required

About PanCare of Florida

Our mission is to bring quality healthcare to underserved communities. We believe compassionate, dedicated professionals are essential to fulfilling that promise.

The Role

As a primary point of contact for patients, you'll provide administrative and customer service support for the daily operations of the clinic. If you have a passion for patient safety, a keen eye for detail, and thrive in a fast-paced environment, we'd love to hear from you.

What You'll Do

• Greet patients, complete check-in and check-out, and verify intake forms, ID, consents, and registration information in the EHR
• Answer and route calls, address patient concerns, and escalate complex matters as appropriate
• Schedule, reschedule, and confirm appointments, including same-day needs and walk-ins
• Verify insurance, eligibility, authorizations, and sliding fee documentation as applicable
• Collect copays, fees, and balances; balance daily transactions
• Maintain accurate records in line with HIPAA and PanCare policies
• Support outreach events or off-site locations as assigned

What You'll Bring

• High School Diploma or GED
• 6+ months of customer service experience
• Experience in a front desk or receptionist role
• Preferred: 6+ months in a healthcare administrative setting, insurance verification experience, bilingual (Spanish or Creole)

Why PanCare

• Medical, dental, and vision insurance
• 14 paid holidays and 3 weeks of paid vacation
• 403(b) with a 6% employer match and 3% base employer contribution
• A supportive environment with room to grow, and a team that makes a real difference for patients

Hiring Requirements

Employment is contingent on a background check and drug screening.

PanCare of Florida is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We believe that diversity and inclusion are key to our success, and we welcome applications from individuals of all backgrounds and experience.

Hours vary depending on if it is a clinic day or a mobile unit day. Saturdays may be required occasionally as needed based on scheduled Community events