Front Desk Concierge

Front Desk Concierge Ambassador Job Description

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.

We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rises. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.

Shifts Available:  Mon - Sun 4:30pm to 10:00pm

Position Requirements

• Weekend an Flexibility availability
  
• Excellent verbal and written communication skills
  
• Excellent problem-solving skills
  
• Takes pride and ownership in the position and property
  
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
  
• Have at least two year of hospitality experience
  
• Possess amazing interpersonal skills and exceptional guest service abilities
  
• Be organized, proactive, productive and self-motivated showing a positive attitude
  
• Maintain a neat and professionally well-groomed appearance
  
• Think clearly, quickly and efficiently and make concise decisions even under pressure
  

Main Responsibilities

• Greet and direct residents and visitors with a pleasant attitude
  
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
  
• Cultivate and retain cohesive relationships with residents, vendors and contractors
  
• Professional telephone etiquette and message delivery
  
• Accurately log guest packages, ensure timely delivery and perform package inventory audits
  
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
  
• Walk the premises to ensure the highest standards are being met
  
• Perform all other duties as assigned
  
• Must be able to work flexible schedules including nights, weekends and holidays
  

Experience Requirements:

• Experience in hospitality or upscale customer service or retail
  
• Must have experience delivering exceptional service
  

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.