Front Desk Coordinator

Provide a friendly and helpful first impression for clients entering the MountainOne office. Must be outgoing and team oriented. This multi-task position is mainly responsible for prompt, courteous, professional service to call-in and walk-in clients.

Salary Range: $20.00 - $21.00 per hour

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Responsibilities

Demonstrates and consistently practices the MountainOne Customer Service standards

Warmly greets and assists all clients/guests and directs clients to appropriate person.

Take payments from clients and process according to Company procedures.

Mail or post payments to company web-sites as needed.

Process and deposit checks as needed.

Assist and direct clients as needed.

Be responsible for gathering items to be picked up by courier (scanning, interoffice items, daily deposits, etc.).

Open and distribute mail.

Sort, close and put postage on outgoing mail.

Daily shredding of confidential data/documents.

Stamp RTAs (new and renewal) and enter appropriate activities into agency management system.

Enter flood policy renewals for Account Managers

Assist Account Managers as needed.

Backup to phones for the Service Center when needed

Projects for clean-up or update of computer system as needed.

Keep Pittsfield office supplies and equipment stocked as needed.

Make faxes/scans for Account Managers as needed

Floater between all offices as needed (vacations/sick days, etc.).

Any other duties which are required by management.

High School Diploma.

Ability to learn insurance work methods and procedures.

Ability to verbally effectively present information to clients, company and agency staff.

Ability to be self-motivated, provide problem-solving capabilities and prioritize multiple tasks.

Commitment to the companys culture and established service standards.

Ability to deal with and show discretion in confidential matters.

25% availability to travel outside of 25-mile radius and report to any office.

Ability to sit, drive, bend, answer the phone, and perform computer input