Front Desk & Customer Service Associate
Small Fish Big Fish Swim School – West Palm Beach, FL
- Spanish-speaking ability preferred to assist our Spanish-speaking families.
Summary
We are looking for a friendly, outgoing, dependable, and detail-oriented Front Desk Associate to join our team at Small Fish Big Fish Swim School! As the first point of contact for our families, you will play an important role in creating a welcoming experience while helping parents navigate swim lesson enrollment, class schedules, payments, and general questions.
This is a people-focused position for someone who enjoys interacting with families, is comfortable speaking on the phone, and can multitask in a fast-paced environment. If you have a positive attitude, strong communication skills, and enjoy helping others, we would love to meet you!
Duties and Responsibilities
- Greet families and students warmly as they arrive for swim lessons and assist with the check-in process.
- Answer incoming phone calls, respond to emails, text messages, and general inquiries from current and prospective families.
- Assist parents with swim lesson enrollment, class availability, scheduling, and placement questions.
- Follow up with prospective families through phone calls, texts, and emails to encourage enrollment.
- Process monthly tuition payments, registration fees, and other account transactions.
- Assist parents with account questions, billing concerns, makeup tokens, and enrollment changes.
- Maintain accurate student information, class schedules, and customer accounts in our scheduling software.
- Communicate school policies, procedures, and important announcements to parents.
- Assist with swim shop merchandise and vending purchases.
- Keep the front desk, lobby, viewing area, changing rooms, and restrooms clean, organized, and presentable.
- Help ensure a safe and welcoming environment for students and families.
- Enforce facility safety rules and obtain CPR, First Aid, and AED certifications.
What We're Looking For
- Friendly, outgoing personality with excellent customer service skills.
- Strong verbal and written communication skills.
- Comfortable speaking with parents in person and over the phone.
- Organized, dependable, and able to multitask.
- Basic computer skills and willingness to learn new software and systems.
- Ability to handle customer concerns professionally and find solutions.
- Previous customer service, front desk, childcare, or administrative experience preferred.
- Spanish-speaking ability preferred.
- CPR, First Aid, and AED certification required (training can be provided).
- Must be available to work evenings and weekends.
What Success Looks Like
- Every family feels welcomed, valued, and supported from the moment they walk through our doors.
- Parents receive helpful and timely answers to questions about swim lessons, scheduling, and billing.
- New families are confidently guided through the enrollment process.
- Payments, student accounts, and class schedules are handled accurately.
- The front desk stays organized and runs efficiently throughout the day.
- Families have a positive experience that makes them excited to continue their swim journey with Small Fish Big Fish!
Our Culture
At Small Fish Big Fish Swim School, we are a family-owned business passionate about teaching children and adults to swim while building lifelong water safety skills. We believe every child deserves the opportunity to become a confident and safe swimmer.
Our team is dedicated to creating a positive, welcoming, and supportive environment for every family who walks through our doors. As a Front Desk Associate, you are an important part of that experience and help make our swim school feel like a second home for our families.
*This position does require frequent standing, bending, and walking around the facility
Education and Experience Requirements:
- High School Diploma
- 2 years of customer service experience and/or sales
Salary and Hours:
- Wednesdays and Saturday and Sundays
- Pay $15.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
At Small Fish Big Fish Swim School and Sweet Pea's Educational Gymnastics, we are always looking for new team members to embrace our core values of:
SafetySafety First, During, After, and AlwaysFunWe retain knowledge in a positive, encouraging environment.Growth MindsetAlways learning attitude and encourage.ConnectionsBonds to our teammates, students, families, community, and waterPassionLove what we do
Our Mission is:
To teach self-confidence, discipline, and well-being through the lifelong sport of swimming.
Our Motto is:
“Small fish become BIG fish by swimming in schools."
Our Vision is to:
- Touch as many lives as possible through our positive and fun in-water learning experiences.
- Develop and strengthen individual mental and physical health through sport.
- Educate the community on the dangers of childhood drowning and provide continuing drowning prevention education.
- Instill a life-long love of the sport .
- Always “WOW” our customers.