Front Desk/Night Audit - Hampton Inn - Buffalo

We are seeking a Front Desk/Night Audit to become a part of our team!  You will accommodate patrons, as well as identify areas of improvement to increase efficiency.Responsibilities:• Register and assign rooms to guests• Confirm phone and online reservations• Respond to guest needs, requests, and complaints• Collect payment from departing guests• Keep records of occupied rooms and guests• Communicate pertinent guest information to designated departments

Run over night audits and reporting

Qualifications:• Previous experience in customer service, front desk service, or other related fields• Ability to build rapport with guests• Strong organizational skills• Excellent written and verbal communication skills