Front Desk - Optimist Community Center

Front Desk - Optimist Community Center

Salary

$15.75 Hourly

Location

Optimist Park 5900 Whittier Drive, Raleigh, NC

Job Type

Part-Time

Job Number

2026-00736

Department

PRCR - Recreation

Opening Date

10/08/2026

Closing Date

10/29/2026 11:59 PM Eastern

Work Hours

Varies

• Description
• Questions

Job Description

As a Recreation Leader, you will be the face of the community center, providing excellent customer service and an exceptional experience for all patrons daily. You will be responsible for processing transactions, responding to questions about our park and programs, answering questions regarding our department, as well as assisting staff with activities when needed. Recreation Leaders are considered essential staff and can supervise a facility in the absence of a full-time staff member. Recreation Leaders assist recreation facility directors and assistant directors in the overall management and operation of the facility and recreation programs. This position requires an extensive amount of training, including First Aid/CPR, Safety, and overall departmental review, which will be provided.

Duties and Responsibilities

Oversee and/or direct daily program and staff activities. Provide outstanding customer service when assisting the public through various communication methods. Be familiar with the facility and the city programs. Responsible for program registrations, facility, and shelter rentals. Proper collection and handling of fees in accordance with the City of Raleighs cash handling policies and procedures. Maintain records using Excel, Word, and RecTrac Software, and general filing. Help maintain and clean the facility as needed. Prepare attendance reports and distribute evaluations to patrons. Supervise check-in/check-out procedures of programs. Provide feedback regarding program goals and objectives. Create activity schedules. Develop and distribute promotional and marketing information.

Typical Qualifications

Candidate must be at least 18 years of age and have experience working in a customer service setting. Experience in a recreation setting is a plus. This position requires the ability to move around and be able to lift at least 30 lbs.

Additional Information

Positions in this class typically require Climbing, Balancing, Stooping, Kneeling, Crouching, Reaching, Standing, Walking, Seeing, Pushing and Pulling, Lifting, Fingering, Grasping, Feeling, Talking, Hearing and Repetitive Motions. Subject to environmental conditions as activities occur inside and outside.

01

Please provide your customer service experience including (front desk) setting?

02

Staff must be available to work in the evenings (site is open until 9pm M-F) and weekends (Saturday 9am-3pm and Sunday 1-6pm) Are you available during these times?

• Yes
• No

03

Are you comfortable assisting patrons of different ages, backgrounds, and abilities in a public recreation facility?

• Yes
• No

04

Are you comfortable using computers, email, Microsoft Office, and learning new computer programs?

• Yes
• No

05

Do you have reliable transportation?

• Yes
• No

Required Question

Employer City of Raleigh North Carolina

Address 222 W. Hargett St.

Raleigh, North Carolina, 27601

Website https://raleighnc.gov