Front Desk Receptionist

This position is crucial in providing first-class customer service as the face of the office. Duties include welcoming guests and applicants, managing phone calls efficiently, and keeping the reception area presentable. You will be involved in recruitment support, assisting potential hires and home health aides with onboarding and document collection. Your role extends to supporting technical setups for mobile identification, ensuring smooth operation and addressing any issues with the correct departments.

You'll play a key part in staffing by relaying cases and shift availabilities between aides and coordinators, including handling Spanish-speaking interactions when necessary. Additionally, you will support employees with navigating our employee self-service platform, ensuring smooth transitions and resolving minor issues.

Administrative responsibilities encompass managing incoming and outgoing mail and packages efficiently, maintaining order and confidentiality. By the end of each business day, you will ensure the office is secured and readiness is maintained for the next day’s operations.

To excel in this role, you must possess excellent organizational skills, be capable of multi-tasking in a dynamic environment, and ensure clear communication across departments. Trustworthiness is paramount as confidentiality and attention to detail are critical requirements. A high school diploma or equivalent is preferred, along with experience in customer service. Bilingual skills, particularly in Spanish, and a familiarity with our platform tools are definite assets.