Front Desk Receptionist

This position is Full-Time, M-F 8:30 a.m. to 5:00 p.m.

The Business Office Support Specialist is responsible for supporting the daily operations of the business office through insurance verification, patient registration, and front desk support, and accounts payable functions. The Business Office Support Specialist will ensure all insurance verifications are completed accurately and in a timely manner, including courteous and prompt contact of patients via phone regarding co-pay or co-insurance due prior to the date of service. The Business Office Support Specialist also performs all accounts payable functions and will be cross-trained in other functions of the business office. The Business Office Support Specialist reports directly to the Business Office Manager.

Duties & Responsibilities: 

• Contact patients at least three days prior to their scheduled date of service to inform them of any applicable co-payments, deductibles, or co-insurance amounts due prior to date of service
• Facilitate payment arrangements and/or collect information for charity determination as needed
• Notates calls in HST on patients' accounts
• Mail all signed checks
• Performing payer verification calls as needed and obtaining authorizations when required
• Utilizing appropriate payer portals to verify insurance eligibility and benefits
• Following up with provider offices regarding pending or missing authorizations
• Identifying and addressing insurance discrepancies
• Communicating insurance-related issues to the ASC Scheduler, Business Office Manager (BOM), and provider offices as necessary
• Managing all daily front desk and registration functions
• Performs other business office functions as directed by the Business Office Manager 

Qualifications: 

• At least one year experience in insurance verification in an ambulatory surgery facility, acute-care hospital, or doctor’s office.
• Experience in a medical office or similar healthcare setting is preferred
• High school diploma or equivalent
• Strong communication, organizational, and customer service skills
• Familiarity with medical terminology and billing practices is an advantage
• Must have experience using a medical software system and Windows.
• Demonstrated ability to type 45 wpm.
• Ability to follow oral and written instructions.
• Ability to prioritize and complete tasks in a timely manner.
• Must have experience using a medical software system and Windows.
• Ability to perform multiple tasks simultaneously.
• Other duties as assigned.

Benefits: 

• Medical, Dental, Vision
• Life & Disability Insurance
• Healthcare & Dependent Day Care Flexible Spending Accounts
• 401k Retirement Program with company match
• Paid Time Off Program and Holiday Pay
• Tuition Reimbursement
• Student Loan Repayment Assistance