Benefits:- Bonus based on performance
- Opportunity for advancement
- Paid time off
Job Summary
Montesol Medical Centers is seeking a professional, organized, and patient-focused Medical Front Desk Receptionist to join our healthcare team. The ideal candidate will be responsible for greeting patients, scheduling appointments, verifying insurance, managing patient registration, answering phone calls, collecting payments, and supporting daily clinic operations.
The candidate must demonstrate excellent customer service, strong communication skills, attention to detail, professionalism, and the ability to work efficiently in a fast-paced medical office.
Essential Job Responsibilities
1. Patient Reception and Customer Service
- Greet patients and visitors professionally and courteously.
- Check patients in and out for scheduled appointments.
- Assist patients with questions and direct them to the appropriate department.
- Maintain a welcoming, organized, and professional reception area.
- Address patient concerns respectfully and refer complaints to the office manager when appropriate.
2. Appointment Scheduling and Telephone Management
- Schedule, confirm, cancel, and reschedule patient appointments.
- Answer incoming telephone calls promptly and professionally.
- Return patient calls and communicate messages to the appropriate staff.
- Coordinate appointment schedules with providers and clinical staff.
- Assist with appointment reminders and follow-up scheduling.
3. Patient Registration and Medical Records
- Register new patients and update existing patient information.
- Verify patient demographics, identification, contact information, and insurance details.
- Collect required registration forms, consent forms, and signatures.
- Enter accurate information into the electronic medical records (EMR) system.
- Scan, upload, and maintain patient documentation according to clinic procedures.
4. Insurance Verification and Payments
- Verify insurance eligibility and benefits before appointments, according to clinic procedures.
- Confirm copayments and other applicable patient financial responsibilities.
- Collect copayments, coinsurance, deductibles, and outstanding balances as authorized.
- Process payments and issue receipts according to established procedures.
- Identify insurance discrepancies and notify the appropriate staff.
- Assist with referrals, prior authorizations, and billing-related administrative tasks as assigned.
5. Communication and Patient Flow
- Notify medical assistants and clinical staff when patients arrive.
- Coordinate with providers and office staff to support efficient patient flow.
- Communicate delays and scheduling changes to patients appropriately.
- Route messages, documents, and telephone calls to the correct personnel.
- Maintain professional communication with patients, insurance companies, and other healthcare facilities.
6. HIPAA and Regulatory Compliance
- Maintain strict confidentiality of protected health information (PHI).
- Follow HIPAA privacy and security requirements and all applicable clinic policies.
- Verify patient identity before releasing confidential information.
- Secure patient records and protect confidential information from unauthorized access.
- Complete required compliance training and report suspected privacy violations promptly.
7. Office Administration and Organization
- Maintain an orderly front desk, reception area, and waiting room.
- Monitor office supplies and notify management when additional supplies are needed.
- Maintain accurate administrative logs, payment records, and required documentation.
- Follow opening, closing, and daily office procedures.
- Assist with preparing administrative documents for audits and inspections.
- Perform additional administrative duties as assigned by management.
Minimum Qualifications
- High school diploma or GED required.
- Previous experience in a medical office, healthcare reception, or customer service preferred.
- Basic computer skills and proficiency in data entry.
- Strong verbal and written communication skills.
- Ability to multitask, prioritize responsibilities, and work in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Professional demeanor and excellent interpersonal skills.
- Ability to handle confidential information responsibly.
- Ability to work collaboratively with providers, clinical staff, management, and patients.
Preferred Qualifications
- Previous experience working in a primary care, family medicine, or outpatient medical clinic.
- Experience with electronic medical records (EMR/EHR) systems.
- Knowledge of health insurance eligibility, copayments, referrals, and prior authorizations.
- Experience with appointment scheduling and medical office telephone systems.
- Bilingual in English and Spanish is strongly preferred.
Required Skills and Competencies
- Excellent customer service and patient communication.
- Professional telephone etiquette.
- Accuracy in patient registration and data entry.
- Time management and organizational skills.
- Problem-solving and conflict-resolution abilities.
- Dependability, punctuality, and accountability.
- Ability to follow management instructions and established procedures.
- Teamwork and adaptability.
- Commitment to patient privacy, safety, and quality service.
Work Environment
This position operates in a medical office setting and requires regular interaction with patients, healthcare providers, and administrative personnel. The employee must be able to manage multiple tasks while maintaining professionalism, accuracy, and a high standard of patient service.
Equal Employment Opportunity
Montesol Medical Centers is an equal opportunity employer and considers qualified applicants in accordance with applicable federal, state, and local employment laws.
Qualifications and Requirements
- High school diploma or GED required.
- Previous experience in a medical office, healthcare reception, or customer service preferred.
- Bilingual in English and Spanish is required.
- Strong verbal and written communication skills in both English and Spanish.
- Knowledge of medical office procedures, patient registration, and appointment scheduling preferred.
- Experience with insurance verification, patient eligibility, copayments, and referrals preferred.
- Familiarity with electronic medical records (EMR/EHR) systems preferred.
- Proficiency in computer applications, data entry, and office equipment.
- Excellent customer service and interpersonal skills.
- Strong organizational skills, attention to detail, and ability to multitask.
- Ability to maintain patient confidentiality and comply with HIPAA regulations.
- Professional attitude, dependability, punctuality, and teamwork.
- Ability to work efficiently in a fast-paced medical clinic environment.
- Ability to follow management instructions and established office policies and procedures.