Job Description:
The Front Desk Supervisor at Westin Dallas Downtown is responsible for overseeing the front desk operations and ensuring exceptional guest service. This individual will supervise front desk staff, handle guest inquiries and complaints, and assist with check-ins and check-outs. The Front Desk Supervisor will also be responsible for training new employees, maintaining accurate records, and ensuring that all front desk procedures are followed.
Responsibilities:
- Supervise front desk staff and ensure they provide excellent customer service.
- Handle guest inquiries, complaints, and requests in a professional manner.
- Assist with check-ins and check-outs as needed.
- Train new front desk employees on hotel procedures and customer service standards.
- Maintain accurate records of guest interactions and transactions.
- Ensure that all front desk procedures are followed and that the front desk area is clean and organized.
Qualifications:
- Previous experience in a front desk at a hotel required.
- Excellent communication and interpersonal skills.
- Strong leadership and supervisory skills.
- Ability to multitask and work in a fast-paced environment.
- Knowledge of hotel procedures and systems.
- High school diploma or equivalent.