Front Office Manager

Brand Summary

Join the Opening Team | Cedar Park Marriott Hotel and Conference Center | Opening April 2027

An extraordinary hospitality destination is taking shape in Cedar Park, Texas—and you can help bring it to life from day one.

The Cedar Park Marriott Hotel and Conference Center will feature 297 thoughtfully designed guest rooms and suites, more than 30,000 square feet of flexible meeting and event space, exclusive M Club access, and distinctive dining concepts, including Mare, Un Deux Trois, Riviera Social, a lobby lounge, and in-room dining. A resort-inspired pool deck and elevated amenities will create memorable experiences for business travelers, leisure guests, groups, and social events.

About Prime Hospitality Group

Prime Hospitality Group was established in 2017 with five Ruth’s Chris Steak House restaurants and has grown into the brand’s largest franchise group, operating thirteen locations and multiple food-and-beverage concepts, as well as an AC Hotel by Marriott in Missouri and four other hotels under construction. PHG is now expanding its portfolio with a premier hotel and conference destination serving Cedar Park and the greater Austin market.

PHG’s Core Values

Demand for Excellence ~ Passion for Hospitality ~ Desire to Win ~ Unwavering Commitment ~ Hunger to Grow

Position Overview

Manage all aspects of the front office areas which may include, but is not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising.

As a member of the opening leadership team, the Front Office Manager will help build the front office function from pre-opening planning through a successful launch and stable hotel operations.

Key Responsibilities

• Manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work. Develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures.

• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.

• Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions.

• Monitor front office staff to ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery guidelines to ensure total guest satisfaction.

• Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Develop actions plans to correct any deficiencies.

• Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, Bonvoy enrollments, etc.

• Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the front office. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.

• Maintain procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy

• Establish, implement, and maintain training and procedures for PBX to serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.

• Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.

• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, Security and Maintenance.

• Interact with guests to ensure total satisfaction, vendors to obtain supplies and equipment at appropriate price and quality, and health or regulatory agencies regarding safety and inspections.

• Perform other duties as assigned.

• May serve manager on duty as required.

• Support pre-opening planning for the front office function, including procedures, staffing, training, systems, supplies, and readiness checklists.

• Partner with hotel leaders and project stakeholders to validate workflows, equipment, access, service standards, and department dependencies before opening.

• Help transition the department from pre-opening activity to stable hotel operations while maintaining Marriott standards and Prime Hospitality Group core values.

Qualifications & Requirements

• Bachelor’s degree in Hotel Management/Business Administration, plus 3 years Front Office/Guest Service experience including management experience, or an equivalent combination of education and experience.

• Must speak fluent English. Other languages preferred.

Technical Skills & Knowledge

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.

• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

• Problem solving, reasoning, motivating, organizational and training abilities are used often.

Work Environment & Physical Requirements

• Frequently standing up behind the desk and front office areas

• Carrying or lifting items weighing up to 50 pounds

• Handling various objects

• Use a keyboard to operate various property management and reservations systems, etc.

• Ability to travel to attend workshops, specialized training and/or certifications, etc.

• May be required to work nights, weekends, and/or holidays.

Equal Opportunity Employer

Prime Hospitality Group (PHG) is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by federal, state, or local law. This commitment applies to all employment practices, including recruiting, hiring, promotion, compensation, benefits, training, leaves of absence, and termination. PHG makes employment decisions based solely on qualifications, merit, and business needs. If you need a reasonable accommodation to apply or interview, please let our People Team know through your application, and we will work with you.

The statements in this job description describe the essential nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, or qualifications.

Join the Opening Team | Cedar Park Marriott Hotel & Conference Center | April 2027
An extraordinary career opportunity is taking shape in Cedar Park, Texas — and we want you to be part of it from day one.
The Cedar Park Marriott Hotel & Conference Center is set to debut in April 2027, and we are actively building the founding team that will launch one of the most anticipated hotel openings in the region. This landmark 297-room property will feature more than 30,000 square feet of premier meeting and event space, elevated dining experiences, and a culture of service excellence that reflects the very best of both PHG and Marriott.

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