Administrative Skills, Coaching, Communication Skills, Cost Control, Customer Support/Service, Detail Oriented, Hospitality and Tourism, Housekeeping/Cleaning, Leadership, Office Management, Problem Solving Skills, Sales
Key Responsibilities
- Manage daily Front Office operations, including Front Desk and Guest Services
- Ensure consistent delivery of Hilton brand standards and service excellence
- Lead, train, coach, and motivate the Front Office team
- Oversee scheduling, payroll review, and labor cost control
- Handle guest concerns, service recovery, and VIP arrivals
- Collaborate closely with Housekeeping, Sales, and Revenue teams
- Monitor guest satisfaction scores and implement service improvements
Qualifications
- 2+ years of Front Office management experience in a full-service or four-star hotel
- Hilton brand or system experience preferred
- Strong leadership, communication, and problem-solving skills
- Excellent customer service mindset and attention to detail
- Ability to work flexible schedules, including weekends and holidays
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ZHEJIANG BLOSSOM TOURISM GROUP HOUS