Front Office Membership Coach
Anytime Fitness – Lakewood
At Anytime Fitness Lakewood, our Front Office Membership Coaches are the heartbeat of our club. This role goes far beyond front desk or sales — it’s about creating an incredible first impression, building real relationships, and helping every person who walks through our doors feel supported, seen, and successful in their fitness journey.
As a Front Office Membership Coach, you’ll be the face of our gym, guiding new members, supporting existing ones, and helping our community thrive in a positive, coaching-focused environment.
What You’ll Do
Welcome & Connect
You’ll be the first and last person members see — and that matters.
- Greet every member and guest by name whenever possible
- Create a warm, friendly, and motivating atmosphere
- Make every interaction feel personal, not transactional
Guide New Members
You’ll help people take the first step toward a healthier life.
- Conduct tours that focus on goals, not just equipment
- Ask thoughtful, open-ended questions to understand each person’s needs
- Present Anytime Fitness Lakewood as a coaching gym that delivers real results
- Clearly explain memberships, policies, and club benefits
Drive Membership & Training Success
You’ll help grow the club by helping people succeed.
- Confidently present membership options and club services
- Overcome objections by educating and consulting, not pressuring
- Promote club initiatives, technology, and coaching programs
- Sell memberships, personal training, and retail products
Follow Up & Support
You’ll make sure no one falls through the cracks.
- Reach out to leads from online inquiries and walk-ins
- Follow up with members who haven’t been in recently
- Contact members with billing or account issues to help resolve them
- Celebrate member wins and milestones
Create an Exceptional Club Experience
You’ll help make Lakewood the best gym in town.
- Keep the club clean, organized, and welcoming
- Restock, wipe down, and detail equipment and common areas
- Maintain a high standard of professionalism and appearance
Build Community
You’ll help make Anytime Fitness Lakewood feel like home.
- Engage members in challenges, technology, and club initiatives
- Help execute in-club events, promotions, and community partnerships
- Contribute ideas that improve the member experience
Social Media & Marketing Support
You’ll help share our story.
- Create and post engaging content for our club’s social media
- Highlight member wins, promotions, and club culture
Who You Are
You’re someone who:
- Loves people and building relationships
- Is confident, positive, and coachable
- Communicates clearly and professionally
- Is self-motivated and thrives in a fast-paced environment
- Believes in health, fitness, and helping others improve their lives