Join Our Front Office Team!
The Dog Stop® is seeking an enthusiastic and customer-focused Front Office Team member to join our team! This crucial role is the first point of contact for our clients and plays a vital part in ensuring smooth operations and exceptional customer experiences. If you love dogs, have a positive attitude, and thrive in a fast-paced environment, we encourage you to apply!
Responsibilities:
- Customer Service Excellence:
- Warmly greeting clients and their pets.
- Answering phone calls and emails promptly and professionally.
- Providing information about our services, pricing, and policies.
- Addressing client inquiries and resolving concerns with empathy and efficiency.
- Educating clients on retail products and services to promote sales.
- Appointment Management:
- Scheduling daycare, boarding, and grooming appointments.
- Managing appointment calendars and optimizing scheduling.
- Confirming appointments and managing cancellations or reschedules.
- Facility Operations:
- Assisting with check-in and check-out procedures for daycare, boarding, and grooming.
- Providing tours of our facility to prospective clients, showcasing our amenities and safety protocols.
- Ensuring the front desk area is clean, organized, and welcoming.
- Sales and Inventory:
- Processing retail sales and handling transactions accurately.
- Maintaining accurate inventory records and assisting with inventory management.
- Promoting retail products and upselling services to clients.
- Previous sales experience is a plus!
- Dog Care Assistance:
- Willingness to assist dog handlers with dog care tasks as needed, ensuring the safety and well-being of our canine guests.
- Financial Management:
- Balancing charges and cash intake accurately.
Qualifications:
- A positive attitude and top-tier customer service skills are a MUST!
- Confidence and comfort level with dogs of all sizes and temperaments.
- Strong communication, interpersonal, and organizational skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Previous customer service or retail experience is preferred.
- Must be available to work a variety of shifts, including weekends.
Perks of Joining Our Team:
You’ll find many great benefits awaiting you at The Dog Stop®:
- Discount on all retail products
- Discounted services
- Bring your dog to work!
- A fun and exciting work environment
If you are passionate about providing exceptional customer service and love working with dogs, we encourage you to apply now!