Front Office Supervisor

Return to Search

Front Office Supervisor

Grand Hyatt Nashville - Front Office Supervisor - $23.00/hour and Free Parking!

Grand Hyatt

Grand Hyatt Nashville

US - TN - Nashville

Compensation: Up to $23.00

Posted: Nov 3, 2026

Share Front Office Supervisor on LinkedIn Tweet Front Office Supervisor Share Front Office Supervisor on Facebook Share Front Office Supervisor via Email

Summary

The Front Office Supervisor plays a vital role in overseeing daily front desk operations, ensuring exceptional guest service, and supporting the Front Office Manager. This position directly impacts guest satisfaction and operational efficiency by leading a team that manages check-ins, check-outs, reservations, and guest inquiries with professionalism and care.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE

• Supervise and mentor front desk staff to deliver outstanding customer service that reflects the hotel's brand standards.
• Coordinate with housekeeping, concierge, and other departments to ensure smooth guest experiences.
• Handle guest concerns and resolve issues promptly and effectively, turning challenges into positive experiences.
• Assist in training new employees and fostering a collaborative, motivated team environment.
• Assist in requesting, organising, delivering special amenities to guests.
• Organize in-room decor for guests to celebrate special occasions.
• Monitor daily front office operations, including managing shift schedules, cash handling, ensuring accuracy in billing and room assignments.
• Assist in answering phones in PBX
• Assist in rooms control desk.
• Assist in room reservations.
• Assist bell services and baggage storage.
• Support management in implementing new processes and technology enhancements to improve front desk efficiency.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong leadership and team-building skills with a hands-on approach
• Excellent communication and interpersonal abilities
• Detail-oriented with strong organizational skills and multitasking capability
• Ability to remain calm and professional in high-pressure situations
• Proficient in front office systems (PMS) and basic office software
• A genuine passion for hospitality and creating memorable guest experiences

PROFESSIONAL EXPERIENCE

• Minimum 2 years of experience in front desk operations within the hospitality industry
• Previous supervisory or leadership experience preferred
• Familiarity with hotel property management systems and reservation platforms
• Proven track record of delivering excellent customer service and managing guest relations

ACADEMIC BACKGROUND

• High school diploma or equivalent required
• Associate or Bachelor's degree in Hospitality Management or related field preferred but not required

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee hotel discounts
• Paid vacation & sick time
• Free parking

Pay Rate: $23.00/hour

Position Requirements

Successful completion of a background check is required prior to employment.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Apply

Apply

Share Front Office Supervisor on LinkedIn Tweet Front Office Supervisor Share Front Office Supervisor on Facebook Share Front Office Supervisor via Email

Other Opportunities For You

Front Office Supervisor, FREE Medical, Dental, Vision

Andaz Napa | Napa, CA, US

Sub gerente de Front Office

Andaz Papagayo | Costa Rica

Houseman

Andaz Lisbon | Lisbon, 11, PT

Housekeeping Supervisor (Saint Augustine)

Hotel Saint Augustine, Bunkhouse Hotels | Houston, TX, US

Overnight Supervisor, Rooms Division

Thompson Dallas | Dallas, TX, US

Assistant Front Office Manager

Hyatt Regency Lagos, Ikeja | Ikeja, LA, NG