Fulfillment Warehouse Operations Manager

Step into a key leadership role as our Operations Manager, where you’ll help drive the daily success of a fast-paced fulfillment warehouse operation. In this role, you’ll support efficient, cost-effective, and high-quality performance while ensuring we meet client expectations and uphold company standards. We’re looking for a hands-on leader with strong warehouse experience, a passion for operational excellence, and the ability to motivate teams to deliver results. The hours for this position will be - Tues-Fri 6:30 AM-4:00, Sat 5:30 AM-3:00 PM. This salaried position reports to the Facility Manager.

DUTIES AND ACCOUNTABILITIES

• Attend daily shift change meetings for labor/capacity/activity planning purposes.
• Participate in customer calls.
• Monitor and analyze workload demands.
• Maintain the safest work environment possible for all employees and engage in the safety program.
• Conduct regular inspections of the facility to ensure established housekeeping standards are met.
• Assist with forklift and new hire orientation training classes.
• Maintain applicable customer service levels by driving performance relative to established customer KPI’s.
• Lead tactical continuous improvement teams within the site.
• Use Lean methodologies and tools, concentrating on the critical aspects of Lean theories.
• Assist leadership in developing effective continuous improvement plans to address top business needs.
• Provide regular reports of data and actions to measure progress against objectives.
• Deliver projects that provide significant improvement in waste reduction.
• Work with multiple third-party contractors to foster the “One Team, One Goal” concept.
• Will be “on-call” on a rotating schedule. Main shift Tues – Fri 0630 – 1600, Sat. 0530 – 1500 contingent on workload and volume.
• Review labor reports daily.
• Forecast and schedule labor needs to flex with the customer’s needs.
• Flexible schedule including nights and weekends
• Train and mentor Shift Supervisors.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to work with minimal supervision.
• Proficient reading and writing skills, can efficiently read and interpret numbers and letters.
• Ability to communicate clearly and concisely.
• Ability to work and contribute to a team environment.
• Strong understanding of warehouse management operating systems (WMS/LMS).
• Detail-oriented.
• Candidate needs to have a good working knowledge of LEAN principles.
• Ability to demonstrate logical thought processes in problem-solving.

PREFERRED EDUCATION AND EXPERIENCE

• Minimum 3 years of experience working in the warehousing industry.
• High school education.

PHYSICAL CAPABILITIES AND REQUIREMENTS

• Work on-site in a warehouse environment.
• Ability to sit for extended periods within an office environment
• Ability to walk the production and warehouse floor.
• Ability to stand long periods of time
• Ability to lift 50 lbs.
• Ability to use hands and fingers for computer keyboarding and answer phone calls.
• Ability to communicate via the telephone using speaking and hearing skills.

BENEFITS AND TOTAL REWARDS: 

• Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available.
• Company-paid Short/Long-term Disability, Life Insurance, and Employee Assistance plans.
• Company-paid Time-Off (PTO), Sick Leave, and Holiday Pay.
• Retirement 401(k) Plan with Discretionary Employer Match, and Profit Sharing.