FWS- Financial Aid Office Assistant-

This position is only open to current Pacific University Students

Title of Position: FWS - Financial Aid Office Assistant

Department Name, location of department: Financial Aid Office, Marsh Hall, Forest Grove Campus

Purpose of Position: This is an in-person, part-time role that supports daily office operations, provides customer service to students/parents regarding financial aid, and aids in administrative tasks like data entry and scanning.

Job Duties and Responsibilities:

• Outward facing contact with students, employees, and the public. This includes answering emails, in-person questions, and the phone.
• Processing scholarship checks
• Assist with offer letter mailings
• Lift and transport items to and from our storage room in Clark Hall
• Performs other duties as assigned

Competencies to Practice:

• Oral and written communication
• Ability to interact respectfully and effectively with people from diverse backgrounds
• Attention to detail
• Time management

General Qualifications:

• Communicates effectively and appropriately with a variety of customers, including students, faculty, staff, and the public.
• Builds on basic learning and carries it from one situation to another
• Demonstrates critical thinking skills in problem solving and decision-making
• Ability to maintain accuracy in numerous detailed record-keeping tasks
• Maintains proper appearance and personal conduct for the employee's particular job.
• Confidentiality and compliance with FERPA laws must be maintained at all times. Mandatory training provided.
• Demonstrates ability to work in a team environment
• Working conditions are a general office environment with public contact. Financial aid office hours are Monday-Friday from 9-5. This is an in-person position with no remote availability.

Length of employment: 2026-2027 academic year.

Supervisor Name: Jama Kelch

Recruiter Name & Email: Jama Kelch, kelc2063@pacificu.edu

Wage rate: $16.80 per hour (Portland-Metro Area Minimum Wage)