General Manager

Talent Trib3

Charlotte, NC

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JOB DETAILS

SALARY

$65,000–$75,000 Per Year

SKILLS

Alliance/Partner Management, Analysis Skills, Benchmarking, Budget Management, Budgeting, Business Skills, CPR Certification, Coaching, Cost Control, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Defibrillator, Detail Oriented, Equipment Maintenance/Repair, Expense Management, Financial Analysis, Financial Management, Financial Reporting, Fitness, IR (Infrared), Incident Response, Inventory Management, Leadership, Leading Edge Technology, Loyalty Programs, Metrics, OSHA, Operational Expenditure (OPEX), Operations, Operations Management, Organizational Skills, Performance Analysis, Performance Metrics, Performance Reviews, Policy Implementation, Procedure Implementation, Procurement Management, Profit & Loss, Promotional Programs, Purchasing/Procurement, Reporting Dashboards, Resolve Customer Issues, Revenue Forecasting, Revenue Growth, Safety Compliance, Safety Process, Safety Standards, Safety Training, Sales, Sales Analysis, Staff Development, Strategic Planning, Team Lead/Manager, Team Player, Time Management, Training/Teaching, Trend Analysis, Website Conversion

LOCATION

Charlotte, NC

POSTED

Today

PAUSE STUDIO - General Manager Full-Time | Charlotte, NC

About the Opportunity

Pause Studio South End Charlotte is seeking a General Manager to lead studio operations and drive membership and revenue growth.

The General Manager will be responsible for building a loyal client base, leading community outreach, hiring and developing the team, and owning the studio's financial performance.

This is not a passive management role. It is a hands-on leadership position that requires strong sales ability, operational discipline, genuine passion for wellness, and the ability to deliver an exceptional client experience at every touchpoint.

Key Responsibilities

Sales & Growth

Drive in-studio sales and coach the team to convert new guests into members
Develop partnerships with local businesses, wellness professionals, and community organizations
Manage promotional campaigns and loyalty programs to attract and retain clients
Stay current on all Pause services, products, and benefits to sell confidently with a service-first approach
Achieve revenue, membership, and utilization targets
Track and analyze KPIs including sales conversion, retention, and revenue

Leadership & Team Management

Recruit, hire, train, and manage a high-performing studio team
Build a positive, collaborative culture that encourages staff development and accountability
Provide coaching, feedback, and regular performance reviews
Oversee scheduling, timekeeping, and payroll
Lead by example in work ethic, urgency, and ownership

Operational Excellence

Oversee daily studio operations ensuring the facility is clean, organized, and running smoothly
Implement and enforce policies, procedures, and service standards
Manage inventory, procurement, and equipment maintenance
Ensure compliance with safety standards including OSHA requirements and emergency preparedness
Conduct safety training quarterly and respond to incident reports as appropriate

Client Relations

Deliver exceptional client experiences, addressing inquiries, feedback, and concerns with care and urgency
Develop strategies to increase client satisfaction, retention, and loyalty
Resolve client concerns promptly and professionally, turning challenges into opportunities

Financial Oversight

Develop and manage the studio budget including revenue forecasting and cost control
Track financial performance against sales targets, profit margins, and operational expense benchmarks
Analyze financial reports and dashboards weekly to identify trends and meet profitability goals

Key Performance Expectations

This is a KPI-driven role. You will be measured on:

Monthly revenue and membership growth
Lead-to-close conversion rate
Client retention metrics
Operational expense management
Team performance and culture

You should be comfortable tracking numbers daily and adjusting strategy accordingly.

Key Skills & Abilities

Sales Leadership: Proven ability to drive revenue and convert new guests into loyal members

Community Builder: Comfortable representing the brand and cultivating local relationships

Business Acumen: Strong understanding of KPIs, budgeting, and financial accountability

Operational Discipline: Organized, systems-oriented, and detail-driven

People Developer: Natural coach with a talent for motivating a team toward a shared goal

Qualifications

Bachelor's degree or equivalent experience
3+ years of management experience with direct team leadership (wellness, fitness, hospitality, or service-based business preferred)
Proven sales ability and a genuine service-first mindset
Clear, warm, and direct communicator with both staff and clients
Highly organized with strong time management; able to juggle operations, people, and financials simultaneously
Sound judgment and initiative; comfortable making decisions independently
Willingness to work evenings, weekends, and extended hours as needed
CPR/AED certification required (or willingness to obtain)

Desired Traits

Competitive and performance-driven with a service-first approach
Genuine passion for wellness and the Pause mission
High energy and hands-on mindset
Collaborative by nature, with a talent for bringing people together
Hungry to learn, quick to adapt, and open to feedback
Comfortable taking full ownership of results

Compensation & Benefits

Salary: $65,000 - $75,000 annually (based on experience)

Bonus: Performance-based incentive structure with six-figure total compensation potential

Perks: Unlimited access to complimentary Pause modalities

PTO: 2 weeks in year one, with tenure-based increases

Growth: Clear path to expanded leadership as additional locations open, including potential for a regional or director-level role

What Success Looks Like

The General Manager builds a loyal and growing client base, establishes meaningful community partnerships, and drives consistent revenue and retention growth - all while delivering the elevated, restorative experience that defines the Pause brand.

About Pause Studio

Pause is a modern wellness studio dedicated to restoring the human condition through a blend of cutting-edge technologies and ancient healing practices. Offering science-backed modalities including flotation therapy, infrared sauna, cold plunge, LED light therapy, compression therapy, and IV vitamin infusion, Pause is redefining what a wellness experience can be.

About TRIB3 Health & Wellness Staffing

TRIB3 Health & Wellness Staffing connects top fitness and wellness talent with leading studios across the U.S. Our mission is to build high-performing teams that drive revenue, culture, and long-term success.

About the Company

Talent Trib3

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General Manager

Talent Trib3

Charlotte, NC

About the Company

Talent Trib3

Resume Resources

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