Business Development Center Manager Hendrick Automotive Group CorporateBusiness Development Center ManagerConcord, North CarolinaFull timeThe Business Development Center Manager is responsible for operations, productivity results, employee supervision, and customer satisfaction in the Business Development Center. Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Manager, Sales Growth and Partnerships Steele Rubber ProductsManager, Sales Growth and PartnershipsDenver, NCFull timeAs we continue to grow, we are seeking a Manager of Sales Growth & Partnerships to help expand our market presence, strengthen customer relationships, and contribute to the future growth of our sales organization. For more than 65 years, Steele Rubber Products has been a trusted supplier of premium weatherstripping, seals, and rubber components to customers across the automotive restoration, RV, and marine industries.
Electrical Senior Project Manager - DATA CENTERS JobotElectrical Senior Project Manager - DATA CENTERSCharlotte, NC$150,000–$300,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This role requires effective communication with executive leadership, owners, design teams, and field personnel, as well as the ability to influence outcomes without direct authority over all contributors.
Senior Project Manager - Data Center Construction JobotSenior Project Manager - Data Center ConstructionCharlotte, NC$150,000–$200,000 / yearBachelor’s degree in a related field (Project Management, Construction Management, Business, Engineering, etc.), paired with industry experience OR an overall appropriate combination of certification(s), experience, and education (journeyman or master electrician’s license). Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Senior Tax Manager JobotSenior Tax ManagerCharlotte, NC$130,000–$160,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewDialysis Clinical Manager Registered Nurse - RN Fresenius Medical CareDialysis Clinical Manager Registered Nurse - RNGastonia, NCOther: • Collaborates closely with, providing oversight as needed to, the Clinical Manager/Charge RN acting as nurse manager, the Medical Director, and the physicians regarding the direct patient care responsibilities within the facility to ensure the provision of outstanding quality of patient care, as defined by the FMS quality goals, and compliance with the pertinent company policies and procedures. • Demonstrated leadership competencies and management skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management and decision making.
Order Manager Butler America AerospaceOrder ManagerCharlotte, NC$19–$22 / hourFull timeThis role serves as the primary point of contact for customers throughout the order lifecycle-from pre-sale through delivery-while also supporting factory operations and driving continuous improvement in customer experience. Develop and maintain strong relationships with internal and external stakeholders including manufacturing, marketing, distribution centers, and rep firms.
NewBranch Manager - Scaffolding Sunbelt RentalsBranch Manager - ScaffoldingCharlotte, NC$70,000–$110,000 / yearRelated experience may include: Operations Manager, Sales Manager, Director of Sales, Director of Operations, District Manager, Rental Manager, Store Manager, Business Development Manager. The Sunbelt Rentals branch manager is titled "Profit Center Manager" because the role is responsible for the overall direction, coordination, and evaluation of the rental center business unit.
NewCollision Center Technician Hendrick Automotive Group CorporateCollision Center TechnicianRock Hill, South CarolinaFull timeWhile performing the duties of this job, the employee is regularly required to: Lifting & Carrying: Frequently lift, carry, push, and pull objects weighing up to 50 pounds ; occasionally maneuver heavy vehicle components, equipment, or parts exceeding 50 pounds with the assistance of mechanical lifting devices. Standing & Movement: Stand and walk for extended periods throughout the workday on hard surfaces such as concrete; frequently bend, stoop, kneel, crouch, and crawl to access vehicle undercarriages, wheel wells, and low-clearance areas.
NewProject Manager JobotProject ManagerCharlotte, NC$100,000–$250,000 / yearThe successful candidate will have a proven track record in construction management, budgeting, quality control, scheduling, cost control, team leadership, safety management, procurement, resource allocation, blueprint reading, and site management. The company offers full-service electrical construction capabilities including design-build, preconstruction, BIM/VDC, prefabrication, installation, and field services, while maintaining a strong reputation for safety, quality, and long-term client relationships.
Outside Salesperson Hajoca CorporationOutside SalespersonHuntersville, NCEffectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data. . Work with the customer, Profit Center Manager, and Credit Manager to facilitate payment of all accounts receivable; communicate any changes in a customer’s business that might cause a credit risk.
Assistant Nurse Manager - Operating Room Novant HealthAssistant Nurse Manager - Operating RoomMatthews, NCAs the Assistant Nurse Manager (ANM) for Perioperative Services , you’ll provide both clinical and administrative leadership at the unit level—supporting your team through mentorship, performance management, scheduling, and ensuring the delivery of safe, high-quality surgical care. The ANM will play a key role in maintaining operational efficiency, fostering collaboration among surgical teams, and supporting Novant Health’s commitment to remarkable patient outcomes.
Assistant Nurse Manager - Medical ICU Novant HealthAssistant Nurse Manager - Medical ICUHuntersville, NCAs the Assistant Nurse Manager (ANM) for Medical ICU (MICU), you’ll provide both clinical and administrative leadership at the unit level—supporting your team through mentorship, performance management, scheduling, and ensuring the delivery of safe, high-quality patient care. The ANM will play a key role in maintaining operational efficiency, fostering collaboration among nursing team, and supporting Novant Health’s commitment to remarkable patient outcomes.
Onsite Operations Manager Sunbelt RentalsOnsite Operations ManagerTerrell, NC$65,000–$102,438.60 / yearEducation or experience that prepares you for success:Bachelor's degree or equivalent experience3+ years of experience in the rental equipment or construction industriesAbility to travel as required to perform dutiesKnowledge/Skills/Abilities you may rely on:Mechanical aptitudeMS Office, Outlook, Internet/Intranet, and Wynne systemProject management skillsSafety is key to our culture:The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. Related experience may include: Business Manager, Facilities Manager, Facility Manager, General Manager (GM), Operations Director, Operations Manager, Plant Manager, Plant Superintendent, Production Manager, Store Manager.
NewConstruction Project Manager - Light Industrial Projects JobotConstruction Project Manager - Light Industrial ProjectsCharlotte, NC$120,000–$160,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Project Manager Position Leading $60M+ ground up Industrial Warehouse Projects, $1B Dollar Ground up Commercial General Contractor, Great Benefits, Bonus and Truck Allowance!
NewFinance Manager JobotFinance ManagerCharlotte, NC$150,000–$170,000 / yearWith a global presence across the Americas, Asia-Pacific, Europe, the Middle East, and Africa, and a workforce of several thousand, this is an established, operationally complex organization with the infrastructure and client relationships of a true industry leader — and the momentum of a company in active growth mode following a strategic headquarters relocation.. This isn't a back-office function buried in a large bureaucracy — it's a role with direct exposure to executive leadership, meaningful ownership over financial reporting and analysis, and the opportunity to shape how finance supports a complex, multi-market business operating across North America and internationally.
Data Center Operations & Security Lead (TS/SCI w/ Poly) JobotData Center Operations & Security Lead (TS/SCI w/ Poly)Matthews, NC$190,000–$235,000 / yearA mission-focused engineering organization supporting classified U.S. Government programs is seeking an experienced Data Center Operations & Security Lead to oversee secure infrastructure environments within a high-availability facility. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Regional Sales Manager JobotRegional Sales ManagerCharlotte, NC$120,000–$170,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Sales Leadership & Strategy: Drive sales efforts across the West Coast, targeting high-value customers in the power supply industry, including those in need of open frame and server power solutions.
NewSTORE MANAGER CANDIDATE in Mount Pleasant NC Dollar GeneralSTORE MANAGER CANDIDATE in Mount Pleasant NCMount Pleasant, NCAssist with store merchandising by facilitating and/or participating in staging, stocking and storage of merchandise; ensuring that merchandise is presented according to established practices and store manager direction; and properly utilizing merchandise fixtures, signing and pricing of merchandise. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations.
Technical Product Manager - Microsoft 365 BC ForwardTechnical Product Manager - Microsoft 365Charlotte, NC$53–$53.55 / hourFull timeThe ideal candidate will have strong experience in product management, Microsoft 365, software deployment, and data analysis and a proven ability to define product strategy, drive adoption, and deliver measurable outcomes across a large enterprise. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Senior Technology Project Manager / Delivery Lead BC ForwardSenior Technology Project Manager / Delivery LeadCharlotte, NC$62–$62.09 / hourFull timeWe are seeking an experienced Technology Project Manager / Technology Delivery Lead to join our Claims Technology Delivery team within the Fraud, Claims, and Consumer Credit Assistance Technology organization. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
NewAgile Delivery Lead / Technical Project Manager BC ForwardAgile Delivery Lead / Technical Project ManagerCharlotte, NC$64–$64.52 / hourFull timeThe ideal candidate will have strong experience in Agile delivery, Jira, and digital technologies and a proven ability to lead cross-functional teams, manage budgets, and deliver projects on time and within scope. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
NewTechnical Product Manager / Senior Product Owner BC ForwardTechnical Product Manager / Senior Product OwnerCharlotte, NC$71–$71.17 / hourFull timeThe ideal candidate will have strong experience in technical product ownership and business analysis and a proven ability to drive product vision, adoption, and expansion while leading teams to deliver high-impact mobile products . With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
NewSenior Program Manager BC ForwardSenior Program ManagerCharlotte, NC$62–$62.09 / hourFull timeThe ideal candidate will demonstrate strong Agile delivery leadership, expert use of Jira, and the ability to navigate and communicate application and digital landscapes across web and mobile platforms. We are seeking an experienced IT Project Manager III to lead end-to-end delivery of high-complexity, multi-department, multi-business unit initiatives.
Data Center East Region Operations Manager - Ops Mgmt Sr Manager CBRE Group IncData Center East Region Operations Manager - Ops Mgmt Sr ManagerCharlotte, NCAbout the Role: As a CBRE Operations Management Sr Manager, you will be responsible for overseeing a team responsible for planning, managing, and directing business operations for a large region or high-profile client. Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
Data Center Site Manager, Data Center Operations Apple IncData Center Site Manager, Data Center OperationsNCApples Data Center Operations team thrives on individuals like you who take pride in owning the services provided in our critical environments, excel at actively managing and maintaining systems that expand our customer support capabilities, and help the world in their daily lives! You will lead high-priority projects, address critical issues promptly, and ensure timely and accurate communication with executive management, demonstrating both strategic insight and operational acumen.
NewQA / QC Manager - Data Center Facilities Operations (NON IT) PkazaQA / QC Manager - Data Center Facilities Operations (NON IT)Charlotte, NCResponsibilities include the delivery of quality and consistent services and support as established by the Corporation while satisfying unique site requirements, managing issue resolution and ensuring proper performance reporting of key metrics for the region, establishing goals and objectives for the region based on strategic and business plans of the corporation. Supervise the on-site management the facility manager, facility technicians, sub-contractors and vendors, ensuring that all level 1 -3 commissioning is performed according to established practices and procedures.
NewFinancial Center Manager - Starmount Financial Center Bank of AmericaFinancial Center Manager - Starmount Financial CenterCharlotte, North CarolinaKey responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.
Call Center Manager Southern National RoofingCall Center ManagerCharlotte, NC$80,000–$125,000The Manager will build and optimize contact center operations, develop inside recruiting efforts, and partner closely with Marketing and Field Sales to maximize the ROI on Southern National’s lead generation investments. The Manager of Contact Center & Inside Sales is responsible for leading Southern National’s centralized lead management, appointment setting, dispatching, rehash, and inside sales functions.
Distribution Center Manager Assa Abloy ABDistribution Center ManagerConcord, NCWe are seeking a highly motivated and experienced Distribution Center Manager (General Manager) to oversee the overall operation and profitability of our Concord, NC distribution center, servicing not only local customers but also a network of other regional distribution centers. As the highest-level manager at one of our largest distribution facilities within our company, the Distribution Center Manager will be responsible for sales, P&L management, logistics, inventory management, and ensuring compliance with company processes and procedures.
Business Development Center Manager Hendrick Automotive GroupBusiness Development Center ManagerConcord, NCThe Business Development Center Manager is responsible for operations, productivity results, employee supervision, and customer satisfaction in the Business Development Center. Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership.
Market Financial Center Manager - Charlotte South Market Bank of America CorpMarket Financial Center Manager - Charlotte South MarketCharlotte, NCResponsibilities:Operates as a back up financial center leader within a marketManages client traffic, engaging and appropriately routing clients, and fostering client retentionManages business results through formalized management routines and coachingCreates a world class client experience environmentManages market-level initiative prescribed by market leadersDrives operational excellenceManagerial Responsibilities:This position may also have responsibilities for managing associates. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.
Market Financial Center Manager - Charlotte North Market Bank of America CorpMarket Financial Center Manager - Charlotte North MarketGastonia, NCResponsibilities:Operates as a back up financial center leader within a marketManages client traffic, engaging and appropriately routing clients, and fostering client retentionManages business results through formalized management routines and coachingCreates a world class client experience environmentManages market-level initiative prescribed by market leadersDrives operational excellenceManagerial Responsibilities:This position may also have responsibilities for managing associates. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.
Market Financial Center Manager - Charlotte Central Market Bank of AmericaMarket Financial Center Manager - Charlotte Central MarketCharlotte, North CarolinaWe value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource.
Electrical Project Manager - Data Center Construction PkazaElectrical Project Manager - Data Center ConstructionCharlotte, NCBe the point of contact with the clients onsite at the project location, represent the company in project meetings and any other contractors, GCs involved with the project, act as key Liaison with managers of all company departments. They will handle all aspects of managing a data center construction project and this will include providing leadership to contractors and vendors associated with the delivery of company's electrical projects.
Electrical Project Manager - Data Center Construction Miller Electric CompanyElectrical Project Manager - Data Center ConstructionCharlotte, North CarolinaFull timeBachelor’s degree in a related field (Project Management, Construction Management, Business, Engineering, etc.), paired with industry experience OR an overall appropriate combination of certification(s), experience, and education (journeyman or master electrician’s license). Our expertise spans traditional electrical contracting, security solutions, audio-visual integration, wireless networking, and building management systems.
Nurse Manager - Child Advocacy Centers Advocate Aurora Health IncNurse Manager - Child Advocacy CentersConcord, NC$47.50–$71.25 / hourWith a team of RN's, Medical Providers, a victim advocates, forensic interviewers and office personnel, the CAC team works closely with law enforcement, mental health, the District Attorney's office, and Child Protective Services to make sure abused children in our community have a voice. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care.
Senior Electrical Project Manager - Data Center Construction Miller Electric CompanySenior Electrical Project Manager - Data Center ConstructionCharlotte, North CarolinaFull timeBachelor’s degree in a related field (Project Management, Construction Management, Business, Engineering, etc.), paired with industry experience OR an overall appropriate combination of certification(s), experience, and education (journeyman or master electrician’s license). 5+ years of Electrical Project Management for large scale, complex IT/Telecommunications Infrastructure projects, including Data Centers installations.
Registered Nurse Health Center Manager Premise Health Holding CorpRegistered Nurse Health Center ManagerCharlotte, NCCurrent certification with hands-on training in AHA, ARC or equivalent Basic Life Support for health care providers is required; Advanced Cardiac Life Support may also be required based on contract scope of services. As a Full Time Registered Nurse, Health Center Manager, you'll provide care to client employees in our Health Center located in Charlotte, NC.
Automotive Center Manager Grease MonkeyAutomotive Center ManagerGastonia, North CarolinaCompany Overview Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
Math Learning Center Manager Mathnasium (ID: 5201401)Math Learning Center ManagerCharlotte, NCAs the Math Learning Center Manager at Mathnasium in Charlotte, NC, you will lead a dynamic team dedicated to transforming the way students understand and enjoy math. Mathnasium locations are independently owned and operated by franchisees of Mathnasium Center Licensing, LLC ("Mathnasium").
Sr Inside Sales Manager - nVent Data Center Solutions nVent Electric PlcSr Inside Sales Manager - nVent Data Center SolutionsCharlotte, NCRemote$137,200–$254,800 / yearWe provide a broad benefits package with meaningful programs for eligible full-time employees that includes: Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
Automotive Center Manager SpeeDeeAutomotive Center ManagerCharlotte, North CarolinaSpeeDee swiftly grew into a quick lube and automotive tune-up service business, and by the mid-90s, SpeeDee had added complete brake service and grown to a full-service auto maintenance and repair facility. This is an exceptional opportunity for the ideal candidate who has a service and operations background in the automotive industry, is highly committed to delivering the best service experience to customers and can meet the position requirements listed below.
Associate Construction Project Manager - Data Center Substation - Michels Power, Inc. Michels CorporationAssociate Construction Project Manager - Data Center Substation - Michels Power, Inc.Charlotte, North CarolinaMichels Power, Inc. is one of the nation’s largest and most respected electrical power contractors, specializing in substation construction, transmission, and power delivery for utilities, energy providers, and data center clients nationwide. Success in this role requires strong verbal and written communication skills, the ability to work independently and as part of a team, and the capability to meet deadlines while anticipating and supporting internal customer needs.
Nurse Manager - Child Advocacy Centers Atrium HealthNurse Manager - Child Advocacy CentersConcord, NC$47.50–$71.25 / hourWith a team of RN's, Medical Providers, a victim advocates, forensic interviewers and office personnel, the CAC team works closely with law enforcement, mental health, the District Attorney's office, and Child Protective Services to make sure abused children in our community have a voice. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care.
Component Rebuild Center Manager Weisiger Group IncComponent Rebuild Center ManagerCharlotte, NCThis position requires a self-directed, personable, service oriented individual with technical aptitudes who is self-motivated, well organized, mature and possesses sound business sense. Service Responsibilities: The CRC Manager directs and controls the service department to ensure an efficient and profitable operation to support branch and corporate objectives, and by maintaining the highest.
Preconstruction Manager Data Center PkazaPreconstruction Manager Data CenterCharlotte, NCPrevious experience in the Military / Military veterans in all branches that have experience with Electrical / Mechanical is a huge plus (Navy nukes- EMN, ETN, MMNs, Seabees, Army - Power Generation, Air Force – Power Production, Generator Techs, Maritime, Coast Guard, Army National Guard, etc.). They provide electrical contractors, journeyman electricians, foremen, designers, electrical commissioning, operations / maintenance, and management expertise for their clients’ critical power needs.
NewElectrical Project Manager - Data Center Construction Peter Kazella and AssociatesElectrical Project Manager - Data Center ConstructionCharlotte, NCResponsibilitiesProject focus will be 25mm-200mm+ rangeFocus will either be on ground up data center projects or will be on upgrades, retrofits, and swap out of electrical equipment in a live / production settingRespond to RFPs, RFIs to generate regional work in the areaGenerate estimates, prepare and review project proposals or plan to determine and establish a time frame, work plan, funding limitationsProcedures for accomplishing the project, staffing requirements, and allotment of available resources to various project phasesMaintain all logs required to track the progress of the projectOversee the project through administrative direction of on-site supervision to ensure the project is built following design, budget, and schedulePut together Project plans – size up, costs, budget, scheduling, timeline, forecasting, track expenses, manage change orders, etc. Overview Electrical Project Manager – Data Center Construction – Charlotte, NCThis position is also available in Richmond, NC, Ashburn VA, and in Remote TXOur client is an established Electrical Contracting Firm that is a leader in the Data Center / Mission Critical Facilities Market.
Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu LtdContact Center Operations and Transformation ManagerCharlotte, NC$144,000–$241,000 / year4+ years of experience with customer service or contact center technologies, including contact center as a service, customer relationship management, workforce management, quality management, knowledge management, analytics, or artificial intelligence-enabled service platforms. Supporting the design and implementation of customer service technologies, including contact center as a service, customer relationship management, workforce management, knowledge management, analytics, automation, and artificial intelligence-enabled service platforms.
Contact Center Operations and Transformation Functional Manager Deloitte Touche Tohmatsu LtdContact Center Operations and Transformation Functional ManagerCharlotte, NC$144,000–$241,000 / yearAssessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics. As a Manager in Deloitte Consulting's Customer offering portfolio, you will help clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery.