General Manager

A leading company in the plumbing industry is seeking a General Manager to lead operations and drive business performance. The ideal candidate is an experienced leader with a strong background in service operations and team management. Working collaboratively, the new leader will grow the business by executing strategic initiatives while ensuring operational efficiency and a strong customer experience.

Salary + Additional Benefits: 

• $160,000 + Bonus
• Medical, Dental, Vision Insurance
• 401K - company match

Location: Charlotte, NC
Type of Position: Direct Hire

Responsibilities: 

• Full sales, support and operational responsibility for the entire center(s). 
• Design, implement, and execute annual budgets and strategic plans.
• Develop and drive new programs, revenue streams and marketing strategies to meet and exceed sales and profitability goals.
• Establish an organization wide culture of accountability focused on delivering exceptional customer experiences and phenomenal business results.
• Provide the overall vision and strategy to the greater team and develop a high performing team of engaged, and motivated employees and a spirit of interdependent, cross functional collaboration.
• Consistently administer company policies, processes and procedures throughout the center(s) 
• Monitor and maintain job satisfaction and development plans among personnel by completing annual performance evaluations and salary reviews in a thorough and timely manner. 
• Prepare business forecasts, budgets, and other reports in addition to monitoring the timely flow of paperwork and tasks necessary to the center. 
• Recruit, select, and train all employees. 
• Proactive analysis of data to identify trends and issues. Quickly implement corrective actions plans.
• Continuous improvement and optimization of the center to provide quality services, complete tasks, and otherwise execute in an efficient manner. 
• Maintain a working knowledge of competitors, develop innovations to maintain market lead, and share best practices with other Leaders. 
• Partner with local management and personnel to maintain best practices for safety and sales-generation in the field. 
• Flexibility to work outside normal work hours/weekend as required.
• Responsible for performance management of center management and staff.
• Directly supervise field and office personnel, as assigned.
• Carry out management and supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Plan, assign, and direct work of staff.
• Manage performance, rewards and discipline of employees.

Requirements:

• Minimum of 5 years leading teams servicing B2C & B2B customer markets 
• Minimum of 5 years of experience successfully leading a fast-paced service organization and a proven track record of growing a business
• Bachelor’s degree preferred and 4 to 6 years related experience, or equivalent combination of education and experience
• Consistent track record of meeting and exceeding revenue objectives
• Five (5) years related experience and/or training or, equivalent combination of education and experience
• Experienced and knowledgeable in operation processes associated with the installation and/or service of Plumbing, HVAC systems, and turnkey projects
• Strong interpersonal/communication skills. (Oral and written) 
• Ability to self-start and motivate a group of individuals to act as team towards a common goal
• Analyze cost and forecast data to ensure alignment with company goals and objectives
• Build a team culture by recruiting, motivating and training the staff

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.

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