General Manager

POSITION SUMMARY: Responsible for managing the overall operations of a Popeye's restaurant. Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.

Monitors staffing levels; recruits and selects employees to talent and job profiles

Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed

Assigns activities and tasks

Identifies and develops internal candidates for management and Team Leader positions

Treats employees with respect and dignity and regularly recognizes and rewards employees

Complies with all state and federal labor laws and regulations

Manages daily activities to achieve excellence in restaurant operational performance

Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience

Reviews practices and modifies as needed to continuously improve the guest experience

Interacts with guests and the community; responds to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery

Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service

• Uses management information tools to analyze restaurant operational and financial performance
  
• Identifies trends and implements action plans for improvement
  
• Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth
  
• Considers cost/benefit impact of financial decisions and works to protect the brand
  
• Monitors costs and adherence to budget and restaurant goals
  

Being passionate about the Brand

• Being genuine and humble
  
• Having a desire to be of service to others
  
• Embracing diversity
  
• Leading by example
  

• Leading through your people
  
• Treating everyone with respect and dignity
  
• Creating an environment that enables people to be their best
  
• Celebrating successes
  
• Never walking past a problem
  

• Bringing the brand to life
  
• Knowing our guests
  
• Creating an environment that meets our guests expectations
  
• Delivering cravable flavors and ravable service
  
• Setting the course for the team
  

• Teaching, leading and coaching
  
• Collaborating with peers
  
• Hiring and building talent
  
• Embracing the need for personal growth and development
  

• Manage and growing a business
  
• Building connections with guests and the community
  
• Protecting the Brand by following established procedures
  
• Taking initiative to grow the business
  
• Being accountable for personal and team results