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General Manager

Applebee's

Rockford, IL

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JOB DETAILS
SKILLS
Accounting, Administrative Skills, Analysis Skills, Apple, Billing, Budgeting, Capital Expenditure (CAPEX), Coaching, Continuous Improvement, Contract Management, Corporate Policies, Corrective Action, Disciplinary Action, Exit Interviews, Expense Management, Federal Laws and Regulations, Government Standards, Health Insurance, Inventory Costs, Inventory Levels, Inventory Management, Lift/Move 40 Pounds, Maintain Compliance, Organizational Development/Management, Performance Management, Policy Implementation, Presentation/Verbal Skills, Preventative Maintenance, Property Maintenance, Restaurant, Revenue Growth, Sales, Sales Presentation, Sanitation, Schedule Development, Set Goals, Staff Training, State Laws and Regulations, Systems Analysis, Team Player, Time Management, Training/Teaching
LOCATION
Rockford, IL
POSTED
1 day ago
DESCRIPTION

SPECIFIC FUNCTIONS AND DUTIES

1. Manages Restaurant Environment
  • Ensures prompt friendly service according to company guidelines.
  • Builds a culture using the Vision/Mission Statement to guide teamwork, results, integrity, passion for service, fun, balance, innovation, and being guest driven.
  • Ensures the immediate response and correction of all verbal guest complaints by self and staff. Refers all verbal and written guest complaints to Area Director.
  • Ensures guest contact as a priority with self and staff utilizing a target goal of 100% table visitation.
  • Teaches and enforces alcohol awareness. Builds a positive relationship with local authorities by seeking their assistance in alcohol related issues.
  • Maintains adequate inventory levels.
  • Ensures product preparation and presentation uncompromisingly meeting company standards.
  • Actively participates in the community to increase sales and enhance the awareness of Applebee's.
  • Implements and executes all incentive contests and educates associates on promotions and new menu offerings.
  • Effectively oversees/schedules associates to meet sales demands.
  • Maintains effective safety and security programs according to company policy and government standards.
  • Promotes and manages restaurant organization, cleanliness, and sanitation.
  • Institutes preventative maintenance of building and all equipment. Immediately corrects needed repairs.
  • Advises Area Director of any non-routine situations.
  • Communicates with other managers daily through management log and shift change meetings.
  • Completes all other assigned duties and responsibilities.
2. Manages Associate Performance
  • Ensures quality recruitment and referrals of potential management candidates.
  • Adheres to and promotes A.S.I. training procedures of new managers.
  • Maintains a trained staff through effective use of employment orientation, individual training sessions, associate meetings, and implementation of company policy.
  • Develops an environment of constant development of managers including informal monthly reviews as well as written evaluations every six months to update the managers' objectives.
  • Assesses the effectiveness of associates, provides candid and fair feedback on a regular basis, and continuously works with associates on their areas of development.
  • Ensures correct staffing levels utilizing guidelines for proper selection of associates.
  • Conducts thorough Selecting Service Performers interviews.
  • Selects new associates on the basis of competency identification, not need.
  • Ensures exit interviews on all terminating associates.
  • Demonstrates proper execution of training systems as outlined by the company while emphasizing the importance of training to management and associates.
  • Ensures acceptable associate performance and documents situations that require or could lead to disciplinary or corrective action.
  • Conducts weekly management meetings and quarterly employee meetings.
  • Ensures compliance with company policies, practices, and procedures. Communicates all changes to all associates.
  • Ensures timely performance One on Ones with all associates as well as written evaluations every six months.
  • Acts as coach to all associates.
3. Maintain Controls
  • Ensures restaurants administrative and accounting duties are promptly and properly completed.
  • Maintains and controls the assets of the company.
  • Assures compliance with local, state, and federal laws, regulations, and guidelines.
  • Ensures the restaurant is meeting or exceeding operating budgets.
  • Manages all service contracts to ensure that routine and preventative maintenance occurs. Follows through on all work and billing.
  • Monitors and manages capital expenditures within the restaurant.
  • Analyzes systems and procedures with the Area Director for continual improvement of earning goals.
  • Ensures all cash handling procedures are adhered to.
  • Performs and analyzes weekly food and liquor inventories/costs.
  • Responsible for preparing, overseeing, and submitting accurate daily, weekly, and monthly paperwork to the Area Director.
4. Development
  • Inspires cooperation and teamwork from management and associates by building a culture derived from The Bloomin' Apple Mission/Vision Statement.
  • Is guest obsessed and promotes the team to be.
  • Completes all assignments and duties properly and on schedule.
  • Develops goals and action plans for personal/professional growth.
  • Provides a role model for managers and associates.
  • Exhibits a professional image.
BENEFITS
  • Manager meals - free
  • Closed Christmas and Thanksgiving
  • Health Ins
  • 401K
  • Vacations
  • Personal Days
  • Flexible work schedule
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Short Term Disability
  • Online Universities
  • College Scholarships
REQUIREMENTS
  • Must be physically able to work at any duty station in the kitchen or service area when needed on a temporary basis and operate cash register as appropriate.
  • Must be required to lift objects up to 40 pounds on occasion.


It all started in 1980 in Atlanta, Georgia

Bill and TJ Palmer opened the restaurant that would later become Applebee's. We've grown up a lot since then, with almost 2,000 locations in the U.S. and around the world. Here you will always be welcome - for delicious food, in a neighborhood setting, with attentive service, at a great value.

About the Company

A

Applebee's

There's No Place like The Neighborhood
It's a whole new Neighborhood and a new career for you at Applebee’s. Put your passion for service, commitment to excellence and unrelenting drive for success to work for one of the most successful restaurant chains in the industry. An exciting opportunity currently exists to join our team as a Manager. We want our success story to be your success story.

Do you have what it takes?
Applebee's Managers are responsible for building and leading a talented team of Hourly Team Members to deliver a memorable guest experience, serve the community, and grow sales and profitability. It's a challenging job with countless rewards.

Our Ideal Candidate
Will live our Core Values; Integrity, Connect, Own It, Respect, and Passion
And deliver our mission: Our Team empowers our people, we recognize our success, we will exceed our expectations and those our guest.

Benefits:
Work – Life Balance
Bonus Program
Medical, Dental, Vision, and Life Insurance
401k Plan
Paid Time Off
Milestone Anniversary Gifts
Growth and Development
Annual GM Conference

Who are we:
Although we operate under the Applebee’s name, we are a much closer family. Big River Restaurants is an Applebee’s franchisee that owns and operates 41 Applebee’s across Missouri, Illinois, and Louisiana. We believe in work-life balance, and creating an atmosphere that encourages community, fun, and hard work.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Restaurant/Food Services
WEBSITE
https://www.applebees.com/

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