Grafton Harbor - Guest Services Supervisor

Guest Services Supervisor

Job Description

Guest Services Supervisors facilitate property operations and maintain guest satisfaction. Covering a wide number of duties and responsibilities, Guest Services Supervisors are the backbone of the property. Utilizing dockhands and Guest Services Attendants, and coordinating with each other and other departments, Guest Services Supervisors keep the property running smoothly. 

Responsibilities

Guest Services Supervisors are responsible for the following:

·        Maintaining the cleanliness of the property and docks, including loose and bagged trash

·        Maintaining the cleanliness of employee and guest facing work areas

·        Maintaining quality of marina equipment 

·        Communicating clearly and effectively over the phone

·        Understanding and training on marina management, booking, and point-of-sale systems

·        Resolving guest concerns

·        Knowing and enforcing marina rules, guidelines and lease terms

·        Being knowledgeable and able to communicate water laws and safety guidelines

·        Assisting guests and tenants with general needs

·        Assisting guests and tenants with docking, fueling, and pump-out of their vessels

·        Informing guests and tenants of marina and property services and offerings

·        Observing the state of the docks including loose boats and ropes

·        Observing safety and facility needs, such as fire extinguishers and water leaks

·        Communicate observations and concerns regarding the state of the property and equipment to other departments       and management.

·        Other tasks as necessary

The GSS is the focal point of tenant satisfaction. It is important that the GSS maintain a positive attitude, and be friendly and accommodating of guests and tenants. Communication of issues with the docks, vessels, and guests to other departments and management are of the utmost importance.