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Group Sales Manager

Crestview Management, LLC

Dallas, TX

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JOB DETAILS
SKILLS
Adobe Product Family, Business Strategy, Communication Skills, Computer Skills, Computer Software, Conference Management, Consultative Sales, Cross-Selling, Customer Support/Service, Establish Priorities, Hotel Management, Identify Issues, Marketing, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Organizational Skills, Plan Meetings, Presentation/Verbal Skills, Problem Solving Skills, Profit & Loss, Revenue Growth, Sales, Sales Management, Strategic Planning, Team Lead/Manager, Time Management, Up-Selling
LOCATION
Dallas, TX
POSTED
4 days ago
About the Job

Job Description: The Westin Dallas Downtown is looking for a Group Sales Manager to join our team! Previous Hotel Sales Manager experience is required.

Overview: The Sales Manager will be responsible for managing group room blocks and meeting space for small to mid-sized assigned groups while supporting the team to achieve the overall success of the operations.

Responsibilities:

  • Complete the lead the sales process for assigned groups and effectively guide customers through their event experiences.
  • Maximize revenue opportunity for assigned customers by creating effective strategies for event revenue growth, including upsell and cross sell opportunities.
  • Drive results by soliciting and securing business through a proactive, consultative sales approach.
  • Identify solutions that meet customer goals and objectives and utilize all available tools to ensure maximum event and revenue capture from assigned customer base.
  • Thoroughly research and understand customer history and previous experiences.
  • Understand event cost structure and incorporate into solution designs according to established profitability guidelines.
  • Coordinate and conduct site visits, attend pre-conference planning meetings, and other planning meetings, as necessary to support the customer event experience.
  • Effectively collaborate with vendors and other departments to capture and service events.
  • Cultivate and maintain relationship with key hotel personnel to enhance the overall business relationship with the hotel.
  • Identifies operational challenges associated with the group and determines how to best work with the team and customer to solve any challenges and/or develop alternative solutions.
  • Support company initiatives, business strategies and core values.
  • Strategic thinker, problem solver, multi-tasker, and an excellent communicator, both verbal and written.
  • Superb time management skills with the ability to prioritize a multitude of projects while staying organized.
  • Re Solicit feedback from the operations team to identify areas for improvement as needed to enhance the event experience.
  • Responds in a quick, timely, friendly, professional manner.
  • Reports to the Director of Sales & Marketing.
  • Performs other duties as requested by management.
Qualifications:
  • At least 2 years progressive experience in hotel sales management. Marriott Hotels systems training such as CI/TY, MARSHA REQUIRED.
  • Proficient computer software skills, preferably Word, Excel, PPT, Adobe, Google and Outlook Knowledge of CVENT, Knowland and TravelClick applications a plus.
  • Proven record of achieving goals and objectives.
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.


Availability: Must be available to work days, evenings, and weekends as needed.

Benefits:

We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.

The Westin Dallas Downtown is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

About the Company

C

Crestview Management, LLC

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