At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
Grand Hyatt DFW, located inside Dallas Fort Worth Airport Terminal D, is steps from TSA checkpoints and offers direct access to all terminals. Our luxury hotel rooms and suites offer amazing runway views. Plus, our guests get to enjoy on-site dining and craft cocktails at Grand Met restaurant and bar. Full-service meeting or event spaces are the perfect setting for their next upscale business meeting.
We're seeking an enthusiastic, competitive, and results-driven Group Sales Manager to join the hotel's Sales team. This position is responsible for selling guest rooms and meeting space, managing assigned accounts, soliciting new business, conducting site inspections, and achieving assigned revenue goals.
This role will primarily focus on the pharmaceutical and healthcare markets, while also targeting corporate group opportunities within the finance and insurance industries. The Group Sales Manager should have a strong understanding of the hotel sales process, account management, prospecting, proposal development, negotiation, and customer relationship management.
This role may be filled in one of two ways, depending on candidate qualifications:
Local Candidate: Must reside in the Dallas–Fort Worth area. Relocation assistance is not available for this position. Must be able to work the hours for the Northeastern Market.
Fully Remote Candidate: Must currently reside in the Northeastern United States, defined as the region from Northern Virginia through Massachusetts.
Key Responsibilities
Sell guest rooms, meeting space, and related hotel services to assigned group market segments.
Manage an assigned account base, including existing customers, special accounts, and target prospects.
Solicit and generate new business through proactive outreach, direct sales calls, prospecting, networking, and relationship building.
Focus primarily on pharmaceutical and healthcare group business, while also developing opportunities within finance, insurance, and other corporate markets.
Prepare and present effective proposals, contracts, and business recommendations that align with client needs and hotel revenue goals.
Respond promptly and professionally to leads, RFPs, phone inquiries, emails, and client requests.
Conduct site inspections, property tours, pre-planning visits, and client entertainment as appropriate.
Negotiate business terms to maximize hotel profitability while satisfying customer needs.
Maintain accurate, well-organized documentation, account files, sales activities, production records, reports, and follow-up plans.
Partner with Revenue Management, Events, Operations, and hotel leadership to qualify business and ensure smooth turnover of definite groups.
Coordinate customer service requirements with internal hotel departments to support successful program execution.
Participate in and, when appropriate, lead sales calls, sales blitzes, client meetings, and market outreach.
Travel for business development, tradeshows, customer appointments, and industry events.
Meet or exceed assigned sales goals, revenue targets, activity expectations, and account production objectives.
Represent Grand Hyatt DFW and Hyatt professionally in all customer, colleague, and industry interactions.
Demonstrate Hyatt's purpose of care through service, empathy, integrity, inclusion, respect, and a strong commitment to client satisfaction.
We Offer Excellent Benefits:
Free Room Nights, Discounted and Friends & Family Room Rates
Medical, Prescription, Dental, and Vision Insurance
401K with company match
Paid vacation, sick days, new child leave, and personal day
Paid Family Bonding Time and Adoption Assistance
Tuition Reimbursement
Free colleague meals during shift
Employee Stock Purchase Plan
Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more
Why make a good decision when you can make a Classic one by applying for your next career opportunity with a Grand Hyatt hotel? Grand Hyatt hotels provide superior services and elevated experiences. Looking for a Classic beginning in your next career? Apply today at careers.hyatt.com.