Groups Vacation Planner Agent

Overview

Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people's perspective through inspired travel.

Our Mission: Enriching Lives Through Travel

Our Values: Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible.

Job Summary:Responsible for selling and servicing Windstar Cruises groups program and all Windstar products through Groups reservations channels, Email, Lead generation contacts and other sources as assigned. Provide prompt service to Groups line, assuring calls are answered and serviced effectively with a focus on appropriate efficiency. Manage Group progression from selling, option, confirmation, sailing or cancellation, to post cruise follow up. Provide appropriate service and sales closure balance to achieve goals and represent Windstar cruises as 180 degrees from Ordinary.

Responsibilities

• Sell cruises, packages, air, transfers, hotels, and shore excursions to Groups effectively.
• Process and create Group requests through the Reservations system in an effective and timely manner, meeting department turnaround time goals.
• Process inquiries, reservations, revisions, and cancellations using reservation system and CRM.
• Attend Sales focused Webinars or other Sales Events to assist in promoting Windstar Groups program.
• Actively engage with the Windstar Sales Team and RSMs to facilitate group requests.
• Monitor group bookings from option period through sailing for proper oversight and service.
• Manage and update records for any inbound lead generation opportunities.
• Complete and process required accounting paperwork.
• Adhere to company policy and procedures, including call and booking processing.
• Advise Group Supervisor of all issues in a timely manner, with details of history and a recommended resolution.
• Support in managing National Account Hosted Sailing program with key accounts.
• Demonstrate a strong functional knowledge of the Windstar product and services.
• Provide management with proactive input and contribute to regularly scheduled meetings.
• Provide Backup support in phone queue as needed on any line.
• Perform other duties and assignments effectively as assigned by management.

Qualifications

• A minimum of two (2) years sales experience, with high level service attributes.
• Cruise, travel or hotel related sales, service field experience preferred.
• Communicate in writing and verbally with professionalism, credibility, and confidence.
• Strong belief in personalized, effective customer service.
• Must demonstrate an enthusiastic and professional approach to all responsibilities.
• Able to handle multiple tasks simultaneously.
• Willingness to work any assigned shift including weekends.

Work Environment:

Remote work. Hard wire internet connection is required. Must meet ergonomic standards for a home office with a private area to work.

Benefits:

For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.

EEO:

Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.