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Guest Ambassador - Host

THB Bagelry and Deli

Baltimore, MD

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JOB DETAILS
SKILLS
Accounting, Bartending, Business Plan, Communication Skills, Computer Skills, Customer Support/Service, Information Technology & Information Systems, Mathematics, Multilingual, Order Delivery, Purchasing/Procurement, Resolve Customer Issues, Spanish Language, Team Player, Transaction Processing/Management
LOCATION
Baltimore, MD
POSTED
Today
Description:
Overview:
THB Bagelry and Deli was built with a mission to enthusiastically share positive energy with the world. From the food we make to the conversations we have with people, our goal is to transfer our love and passion for what we do to everyone we encounter.We recognize that everyone has their own unique energy, which is why we encourage people to eat their food on their terms. Whether you want to grab a quick coffee, or comfortably linger over a bacon, egg, and cheese while chatting about your weekend plans or business, we get it and we support it. Our THB is truly Your THB.

Position Purpose:
We are searching for individuals who are highly energetic, guest-focused, dependable, adaptable, and collaborative to join our THB team as Guest Ambassadors. The Guest Ambassador position is critical to THB's success. As the primary point of contact for each guest who walks in the door, the Guest Ambassador is responsible for all aspects of the guest experience, from greeting guests as they walk in, processing transactions accurately and efficiently, handling cash responsibly, running food effectively, and, throughout the interactions, showing each guest the highest level of hospitality. Guest Ambassadors may also be trained as Expeditors, who assist in efficiently and accurately organizing and packaging hot and cold orders for guests, as well as Baristas, who make specialty drinks for guests as ordered. If you are a quick learner who thrives in a fast-paced, guest-oriented environment, this position may be a good fit for you.

Essential Functions and Basic Duties:
• Deliver a friendly greeting and express gratitude to all guests
• Guide each guest through the order process and direct them according to their method of order (delivery, kiosk, etc.)
• Process all guest payments accurately and efficiently, ringing in and accounting for all purchased goods and services and providing receipts, refunds and proper change, as necessary
• Accurately process all coupons, discounts or sales promotions
• Inform guests of specials or sales promotions and make suggestions for additional items as appropriate
• Resolve all guest complaints and defer to manager for additional support
• Maintain a clean working area
• Package all goods according to company standards and procedures
• Provide each guest with a memorable e experience
• As needed, perform as expeditor to accurately organize and package hot and cold orders for guests
• As needed, make specialty drinks for guests, following THB standards and procedures
• Perform other duties, as required

Working Conditions:
• This is a fast-paced, high-volume environment with access to kitchen equipment in tight quarters
• Slip resistant shoes are the standard for the team

Requirements:
Required Knowledge and Experience:
• Proven work ethic, punctual
• Dedication to providing exceptional customer service
• Good communication skills
• Basic business math and accounting skills
• Basic personal computer skills
• Bi-lingual (Spanish) skills are a plus
Required Education:
• High School diploma or equivalent preferred

Additional Info:
Physical Activity:
Must have the ability to stand or walk for long periods of time. Bending and lifting (up to 50 lbs) are also required.
What we Offer:
• No late nights
• Alcohol-Free Environment
• Company Benefits to include Sick Time, 401K with company match, Health, Dental & Vision

THB Bagelry and Deli is an equal opportunity employer. We value a diverse workforce and an inclusive culture. THB encourages applications from all qualified individuals and does not discriminate, and will not tolerate discrimination, on the basis of race, ethnicity, color, religion, sex, pregnancy, gender, gender identity or expression, national origin, sexual orientation, age, national origin or ancestry, genetic information, political affiliation, physical or mental disability, military or veteran status, or any other protected status under federal, state or local law. Our employment decisions are solely made according to qualifications for the positions.

About the Company

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THB Bagelry and Deli

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