Guest Experience Manager

Company Overview

Beacon Destinations is a fast-growing boutique hospitality company redefining the vacation rental experience across Cape Cod. We combine the warmth and character of locally owned vacation homes with the operational excellence of a luxury hotel brand, creating unforgettable stays for guests while protecting and maximizing value for homeowners.

Our mission is simple: deliver exceptional, five-star experiences on every stay. Through innovative technology, hands-on local service, and an unwavering commitment to quality, we're setting a new standard for coastal hospitality.

Position Summary

Beacon Destinations is seeking a dedicated, detail-oriented, and solution-focused Guest Experience Manager to take full ownership of the guest journey at its Yarmouth Port, MA office. This full-time, hybrid role makes the manager the primary champion of guest satisfaction, from the moment a booking is confirmed, throughout the stay, and long after checkout. The ideal candidate brings a careful, methodical approach to staging homes and resolving issues, and uses precision and sound judgment to deliver consistently excellent stays.

What You'll Do

• Hands-On Property Prep: Physically stage and prepare homes with thoughtful design elements, amenities, and details that create a warm "wow" factor upon arrival.

• On-the-Ground Problem Solving: Address guest concerns and maintenance needs in person with urgency, empathy, and effective solutions.

• Drive Loyalty: Create memorable stay experiences that turn first-time guests into lifelong repeat visitors.

• Elevating the Product: There is an opportunity to provide input and shape how we deliver our services to improve the guest experience.

Required Qualifications

• 1+ year in hospitality or related industry

• Natural problem-solver who thrives on finding creative solutions under pressure

• Strong eye for interior design, staging, and micro-details that elevate a home

• Exceptional communication skills and a genuine passion for hospitality

• Ability to manage a flexible schedule, including local travel between properties

Preferred Qualifications

• Interior design experience

• Owning or operating a short-term rental

Compensation, Benefits & More

Compensation: $60,000–$70,000 annually

Bonus: $15,000 bonus based on hitting metrics related to guest satisfaction

Benefits:

• Paid time off (PTO, sick days, and vacation days)

• Workplace perks (recreation activities, food and coffee, and flexible work schedules)

• Gym memberships or discounts

Schedule: M-F: 9-5. Summer months will include Saturday and not Wednesdays.

Job Type: Full-time

Location: Hybrid role with daily travel across Cape Cod.