Guest Relations Researcher

DORCHESTER COLLECTION - Guest Relations Researcher

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Guest Relations Researcher

Position Overview

Who we are

Our Hotels

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy., which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act.

Reference

2026-6435

Your future, our legacy

Hotel

The Beverly Hills Hotel

Division & Department

Rooms - Guest Relations

Job Title

Guest Relations Researcher

Contract Type

Permanent

Status

Full time

Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Researcher you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Guest Researcher at The Beverly Hills Hotel, here are just some of the great benefits you will receive:

• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels - stay once a year at each hotel! (Subject to availability and seniority terms)
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty
• Exclusive Access to a discount platform featuring 1000s of retailers
• Competitive Medical, Dental, Vision Benefits
• Competitive retirement scheme.

As a Guest Researcher at The Beverly Hills Hotel, your compensation will be $28.84 per hour.

What you'll do

You'll love what you do and take pride in delighting our guests: A day in the life of our Guest Researchers… it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Researchers accomplish would be lengthy but the list below is essential to know.

• Our Guest Researchers are responsible for thoroughly researching and gathering data by consulting platforms, previous stays and institutional knowledge to create robust guest profiles.
• Our researchers use clues, collaborate and plan actions to deliver on bespoke recognition & experiences during their day. This will include confirming or allocating appropriate relationship owner to every guest all to ensure our guests receives nothing but the best experience.
• Sometimes our guests have special requests involving ongoing collection of insights & clues and institutional knowledge gathered during guests visit and even special occasions.
• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Guest Researchers are relied upon to report these and work with several other positions to correct.
• Communication is what keeps our departments running perfectly. Our Guest Researchers must communicate with other departments and extended hotel team in order to ensure the alignment remains.

The items shared are essential. However, to ensure consistency, our Guest Researchers are provided with specifics on how we care for their department and our hotel. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light work standing, walking frequently, and sitting, for up to entire work shift. Exerting up to 10 pounds of force occasionally, up to 20 or more pounds occasionally, exerting a negligible amount of force frequently, including constantly to reach, lift, carry, push, pull, grasp, manipulate or otherwise move objects i.e. pieces of paper, files and binders. Frequent use of computer keyboard, computer mouse, and telephones. Near and far acuity (vision), hearing, talking, occasional frequency of bending, squatting, twisting and turning. As a seasonal property, long hours during peak periods sometimes required.

What you'll bring

• All of our employees are ambassadors of our Vision, Values and culture. Our Guest Researchers do this with all they do.
• You'll bring your unique personality and passion to the role and the team.
• You have a talent and commitment to service excellence and creativity.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• Attention to detail is critical for this role.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
• We pride in nurturing an environment where Working Together is a must. Our Guest Researchers are our biggest champions of this.
• Our hotels operate nonstop, this require flexibility from everyone on the team.

Position location

Job Location

USA

Location

9641 Sunset Blvd 90210 Beverly Hills

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