Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. Applying human-centered design and evidence-based research practices, this role conducts and synthesizes qualitative and quantitative research to uncover insights, reduce customer friction, validate design decisions, and inform product, service, and operational improvements.