Guest Service Agent

Return to Search

Guest Service Agent

Hyatt Regency

Hyatt Regency Bethesda

US - MD - Bethesda

Compensation: $19.00 to $22.00 per hour

Posted: Oct 22, 2026

Share Guest Service Agent on LinkedIn Tweet Guest Service Agent Share Guest Service Agent on Facebook Share Guest Service Agent via Email

Summary

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skill

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Apply

Apply

Share Guest Service Agent on LinkedIn Tweet Guest Service Agent Share Guest Service Agent on Facebook Share Guest Service Agent via Email

Other Opportunities For You

Front Office Agent - Andaz Scottsdale

Andaz Scottsdale | Scottsdale, AZ, US

Night Audit - Part Time

Hyatt Regency Houston Downtown | Houston, TX, US

Front Office Agent

Unscripted Durham | Durham, NC, US

Front Desk Agent

Andaz Savannah | Savannah, GA, US

Front Office Agent

Hyatt Regency Boston | Boston, MA, US

Customer Service Phone Agent - No Late Nights or Weekends! - Hybrid Role

Shared Services Center - Moore | Moore, OK, US