About the Job Tru by Hilton Norwalk is hiring a Part-time Guest Service Agent (hotel front desk agent) to join our hospitality team. This is a great fit if you have customer service, retail, restaurant, or call center experience, and no hotel experience is required. We provide paid training. Our front desk team is the first and last impression guests have of Tru, and you’ll help make each stay simple, friendly, and fun. What You Will Do - Welcome guests and handle check-in and check-out quickly and accurately
- Answer phones, emails, and guest questions about the hotel and the Des Moines area
- Process payments, manage reservations, and use the hotel property management system
- Resolve guest concerns with a positive, solution-focused attitude
- Keep the lobby, front desk, and common areas clean and organized
- Restock the grab-and-go market and breakfast area as needed
- Complete shift reports, cash handling, and accurate record-keeping
- Follow all safety, security, and Hilton brand standards
- Coordinate with housekeeping and maintenance to keep guest rooms ready
What We Are Looking For - Strong customer service and communication skills
- Friendly, welcoming personality and a team-first attitude
- Basic computer skills; comfortable learning new software
- Ability to handle cash and credit card transactions accurately
- Ability to multitask in a fast-paced environment
- Dependable, punctual, and professional
- Ability to stand for extended periods and lift up to 25 lbs
- Availability on evenings, weekends, or holidays as scheduled
- High school diploma or equivalent preferred
- Previous front desk, hospitality, retail, or customer service experience is a plus
Perks and Benefits - Hilton Team Member Travel Program with deeply discounted hotel stays worldwide
- Flexible scheduling
- Paid training
- Opportunities for advancement within the hotel and Hilton family
- Employee discounts
- Supportive team and fun, modern workplace
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