JOB SUMMARY:
Responsible for providing outstanding guest service to WinnaVegas guests. Performs a variety of guest service functions, while exchanging currency for coin, check cashing, and verification, cashing in chips, making players club cards and redeeming club benefits.
JOB DUTIES:
1. Proficient with all aspects of Casino Trac system.
2. Enrolls guest in Club Winn membership, assist guest on using Club Winn cards.
3. Retrieve and look up pertinent player information in the database.
4. Proficient with ability to make change, cashes checks, cashes in coin for customers and employees in a confidential manner.
5. Records amount received and prepares reports of transaction.
6. Verifies paperwork and dispenses monies for jackpot/fills.
7. Balances and account for all cash, chips, token and checks, recording all information on the appropriate forms.
8. Must learn and become proficient with all banks ranging from cashier window to master bank.
9. Able to reconcile a till after each shift.
10. Ensures that all “Players Club Situation Forms”, and “Players Club Guest Complaints Forms” are taken and filled out completely by attendant, and turned over to the Shift Supervisor immediately. It will be the responsibility of the supervisor/manager to process A.S.A.P.
11. Issues tills for Casino departments, as needed.
12. Maintains awareness and knowledge of all Casino activities, events, promotions, and services offered to WinnaVegas guests.
13. Read, understand and adhere to Gaming Compact and Winnebago Tribe Code, Rules and Regulations, Internal Controls, Standard Operating Procedures, Departmental Rules.
14. Must attend all meetings and/or training as directed by management.
15. Reports directly to Supervisor, Lead Supervisor, Manager
16. Perform all other job duties as assigned.
EDUCATION/EXPERIENCE REQUIREMENTS:
- High School diploma or GED required.
- Comprehensive computer skills.
- Six months to one years related experience or training.
- Must have excellent communication and presentation skills.
- Good organizational and clerical skills required.
- Must be able to obtain gaming license.
- Bi-cultural experience preferred.
- Native American preference.
CONDITION OF EMPLOYMENT
1. Must have a telephone.
2. Must be able to lift up to 50 lbs
3. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.
WinnaVegas is owned and operated by the Winnebago Tribe of Nebraska, a federally recognized tribe in northeastern Nebraska.
The Winnebago Tribe first arrived in northwest Kentucky around 500 BC. Our ancestors settled in Nebraska in the 19th century following a number of migrationsand treaties with the United States. Today, we seek to preserve the Winnebago heritage, history, language and culture through our community. By working together, we believe that nothing can prevent us from achieving our dream to be self-sufficient and economically self-reliant once again.
WinnaVegas Casino Resort is one way of supporting this dream.
Opening in April 1992, WinnaVegas has grown over the years to become the largest gaming floor in the area. Our total gaming space is 54,353 square feet. The casino has over 725 slot machines – the most in Siouxland, 8 casino table games and bingo hall. We also feature a beautiful hotel, delicious dining options, a spacious event center and multiple meeting rooms.
We focus on taking good care of our customers and are proud of our reputation for being so friendly – and the most fun! We always want our guests to enjoy themselves and have a better chance at winning.