Guest Services Specialist/Receptionist

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

As the Guest Service Specialists, you will be the first impression and first point of contact for clients, visitors, and employees. The Guest Services Specialists plays a crucial role in creating a memorable, elevated, and professional interaction with everyone who steps into the workplace. The ideal candidate will handle phone calls, greeting guests, administrative tasks, ensuring smooth operations and exceptional customer service. This position offers an exciting opportunity to be part of a dynamic team and contribute to the overall success of our company through excellent communication and organizational skills.

Responsibilities

• Booking and managing the day-to-day experience of conference rooms, visitor offices and MPR spaces

• Awareness of all arriving clients, candidates, visiting employees and guests to ensure a smooth arrival experience

• Providing an elevated experience with proactive & engaged communication, sense of urgency, and collaboration

Requirements

• High school diploma or equivalent, college degree preferred

• Experience working in a corporate or legal environment

• Experience partnering with facilities, catering and AV teams to ensure meetings and offices are set up properly

• Ability to support high volume of communication via – email, teams, and in person.

• Comfortable with a role that is not static behind a reception desk but moving around the workplace

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is 26.00 to 31.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. 

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. 

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. 

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.