Head Hostess

Job Description:

We are looking for a highly organized and service-driven Head Hostess to oversee the reception area and manage guest flow within the restaurant. The ideal candidate will lead the hostess team, control reservations, optimize seating strategies, and ensure a seamless and welcoming guest experience from arrival to table assignment.

Requirements:  

• Minimum of 2–3 years of experience in hostess, reception, or customer service roles       
• Previous leadership or supervisory experience preferred      
• Strong knowledge of reservation systems (OpenTable or similar)      
• Excellent communication and guest service skills
• Ability to manage high-volume environments and multitask effectively
• Strong organizational and problem-solving skills
• Professional appearance and demeanor
• Basic understanding of restaurant operations and service flow

Responsibilities:

• Guest Reception: Greet and welcome guests promptly, ensuring a positive first impression and managing initial guest interactions professionally.
• Reservation Management: Manage all reservations through OpenTable or equivalent system, including confirmations, modifications, and walk-in coordination.   
• Seating & Flow Control: Strategically assign tables based on service flow, server load, and kitchen capacity to maintain operational balance.       
• Waitlist Management: Control wait times accurately and communicate expectations clearly to guests.
• Team Leadership: Supervise, train, and schedule hostess staff, ensuring adherence to service standards and protocols.       
• Guest Experience Oversight: Handle guest concerns at the reception level and escalate issues when necessary.
• Coordination with Service Team: Maintain constant communication with captains, servers, and management to ensure smooth operations.
• Event & Group Coordination: Assist in organizing large reservations and special events, ensuring proper planning and execution.
• Reporting: Track daily covers, wait times, cancellations, and no-shows, providing insights for operational improvements.
• Workstation Maintenance: Ensure reception area is clean, organized, and fully operational always

Skills/ Attitudes:

• Customer Service Excellence: Ability to create a warm, professional first impression and ensure every guest feels welcomed and valued.
• Attention to Detail: Ensure accuracy in reservations, seating arrangements, and guest preferences.    
• Leadership: Ability to guide, train, and supervise the hostess team while maintaining service standards.   
• Communication: Maintain clear and constant communication with service staff, kitchen, and management.
• Adaptability: Ability to handle pressure, manage wait times, and resolve guest concerns effectively..

Welcome to Great American Steakhouse, a cherished member of the El Paso community since 1977! We take immense pride in being a family-owned restaurant, deeply rooted in the local area. Our mission has always been to delight our valued customers with a distinguished array of prime steak cuts meticulously sourced from the top 12% of North American cattle.
As you step through our doors, you'll be greeted with the comforting aroma of homemade bread, a true testament to our commitment to providing a warm and inviting atmosphere. To quench your thirst, our talented mixologists craft incredible signature drinks that perfectly complement your dining experience.
At Great American Steakhouse, we are passionate about creating an environment where you feel welcome, comfortable, and thoroughly satisfied. Our dedicated team is committed to ensuring that every moment spent with us is truly memorable. Join us and embark on a culinary journey that has delighted meat lovers from all corners of the country.
Come and enjoy the exceptional experience that awaits you at Great American Steakhouse!

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