Head of Content Operations

Head of Content Operations

Compensation range is $110,000-$145,000 + bonus

This role requires 3 days on site in the Boston, MA office.

About the Opportunity

Key Responsibilities

Design & Editorial Standards

• Partner with the team to define what “great” looks like for design and editorial quality, and hold the team to it consistently across content types

• Establish and maintain design standards and AI templates for all IANS content, deliverables and market facing materials 

• Establish and maintain editorial standards for IANS written content 

• Establish the right metrics and SLAs for continuous team improvement and client service

Workflow & Process Innovation

• Innovate design and editorial workflows for speed and broad-based standards adherence, using AI and automation tools

• Lead the team in building agentic design and editorial tools that appropriately divide uniquely human from truly AI-driven tasks

• Continuously push the envelope on how AI can accelerate and improve our outputs

• Use data and workflow monitoring to find the bottlenecks in current production and rebuild the process around AI and automation, not around headcount

• Refine and introduce new workflow and capacity utilization tooling

Change Management

• Drive adoption of new standards and workflows across designers, editors, and the Faculty who create content

• Lead hands-on training so editors and designers build real comfort and fluency with new tools, not just exposure to them

• Manage resistance directly: know when to push a new standard through and when to adjust pacing without abandoning the target state

• Communicate change in a way that gets buy-in, not just compliance

Team Leadership

• Oversee a team of 3-5 designers and 3-5 editors

• Set priorities, workload, and performance standards across both disciplines

• Build a team that ships faster without cutting corners on quality

Who Is a Fit for This Role

You Balance Speed with Integrity

You can transform a workflow and still protect the quality bar. Efficiency never comes at the cost of getting it right.

You Are an AI Operator

You drive measurable impact and ROI with AI — workflows, connectors, and reusable tools.

You Lead Creative and Editorial Teams

You know how to lead designers and editors as distinct disciplines with different rhythms, and you get the best out of both.

You Are Process Oriented

You see a workflow as a system that can be redesigned, not a set of steps to be tweaked. You build standards that hold up across a growing volume of output.

You Execute End-to-End

You move from diagnosing a workflow problem to implementing the fix, not just a recommendation.

You Communicate with Influence

You can lead a team and organization through a standards or process change and get buy-in, not just compliance.

Qualifications

• 5-8 years of experience leading design and/or editorial production teams, ideally inside a content, media, or research organization

• Proven track record building or overhauling production standards and workflows, not just following them

• Direct people-management experience across designers and editors, or a comparable cross-functional creative team

• Demonstrated use of AI and automation tools to speed up creative or editorial production

• Comfort operating in a fast-moving, still-evolving organization where the process itself is part of the job

• Strong stakeholder management skills; able to get buy-in from your team, your colleagues, and leadership on new standards

Why This Role Matters

Every deliverable IANS ships passes through design and editorial. Right now, that's a manual function. This role turns it into a scaled, AI-accelerated production capability, keeping humans in the loop where appropriate, without losing IANS’ high quality bar. You'll have direct ownership over the standards and the team, and a mandate to rebuild the process around what AI makes possible now.