Head of Operations

About Us

After Hours Pediatrics provides pediatric urgent care services for children during evenings, weekends, and holidays. We are committed to providing accessible, timely, and high-quality care while supporting families and maintaining strong communication with patients' primary healthcare providers.

About the Job

We are seeking an experienced Head of Operations to oversee the organization's day-to-day operations and help ensure efficient, high-quality delivery of pediatric healthcare services. This role will work closely with clinical and administrative teams to improve processes, coordinate resources, and support the organization's continued growth.

Responsibilities

• Oversee daily administrative and operational activities.

• Develop and improve operational policies, procedures, and workflows.

• Coordinate with clinical, administrative, and support teams.

• Monitor operational performance and identify opportunities for improvement.

• Support staffing, scheduling, training, and resource planning.

• Help ensure compliance with applicable healthcare and organizational standards.

• Manage vendor and service-provider relationships.

• Support budgeting, reporting, and operational planning.

• Promote excellent patient and family experiences.

• Assist leadership with strategic initiatives and organizational growth.

Requirements

• Bachelor's degree in business administration, healthcare administration, operations management, or a related field.

• 5+ years of experience in operations or healthcare administration.

• Strong leadership, organizational, and problem-solving skills.

• Excellent written and verbal communication abilities.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong understanding of operational processes, compliance, and performance management.

• Proficiency with standard business and administrative software.

Bonus Points

• Experience in pediatric healthcare or urgent care.

• Healthcare operations or practice-management experience.

• Experience leading remote or multi-location teams.

• Familiarity with healthcare technology, scheduling systems, and electronic medical records.

Perks

• Competitive compensation.

• Professional and leadership development opportunities.

• Collaborative work environment.

• Opportunities to contribute to organizational growth and operational improvements.